2010 American Marketing Association's Services Marketing Special Interest Group (AMA SERVSIG)

  • Ritva Höykinpuro (Speaker: Presenter)

Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

Description

Service recovery as a process with multiple actors - The existence of a double service recovery and a triple deviation
Period17.06.2010 → 19.06.2010
Event typeConference
Sponsors
LocationPorto, PortugalShow on map
Degree of RecognitionInternational