2011 International Research Symposium on Service Excellence in Management (QUIS)

Ravald, A. (Speaker: Presenter)

Activity: Participating in or organising an eventOrganisation of / participation in conferences, workshops, courses, seminars


Introducing the concept of blind spot into service research to better understand relationship behaviors
Event typeOther
Conference number12
LocationIthaca, United States
Degree of RecognitionInternational