Asiakaskokemus, markkinointi ja asiakkaan kohtaamismallit voivat kohta olla historiaa

Description

The article discusses how businesses and organizations need to prepare for dealing with artificial intelligence (AI) assistants that will act as representatives for customers. These AI-powered "personal shoppers" can not only search for products and services, but also negotiate prices, make purchases, and handle transactions on behalf of humans.

However, the author warns that malicious AI systems created by foreign state actors or anarchist hacker groups without ethical constraints could also emerge. These harmful AIs could steal, deceive, and disrupt companies in various ways. Criminals have already used AI to clone children's voices for ransom scams.

Subject

Artificial intelligence