Research output per year
Research output per year
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Dive into the research topics where CERS - Centre for Relationship Marketing and Service Management is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
Profiles
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Jori Grym
- Hanken School of Economics, Marketing, Helsinki
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Doctoral Student, Affiliated Researcher, Doctoral Student
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Helena Liewendahl
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Affiliated Researcher
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A conceptualization of involuntary customers and its effects on service systems
Burggraf, S., Heinonen, K., Becker, L. & Gummerus, J., 2024, Macromarketing Conference 2024.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Business Customer Experience (BCX): Conceptualization and Implications for Research
Kleinaltenkamp, M., Becker, L., Panina, E., Jaakkola, E., Karpen, I. O. & Madruga, R., 2024, 13th AMA SERVSIG Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Consumer collectives in the circular economy: A systematic review and research agenda
Luukkonen, R., Närvänen, E. & Becker, L., 19.01.2024, In: Sustainable Production and Consumption. 45, p. 281-293 13 p.Research output: Contribution to journal › Review Article › peer-review
Open AccessFile2 Citations (Scopus)
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AAT: Arvolupausten ankkurointi työntekijälähtöisesti
01.04.2023 → 31.10.2023
Project: Externally funded project
Activities
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2024 DENIM-KATAJA Doctoral Colloquium in Marketing
Johanna Gummerus (Attendee)
19.08.2024 → 21.08.2024Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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13th SERVSIG Conference
Johanna Gummerus (Attendee)
06.06.2024 → 08.06.2024Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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Ghent University
Larissa Becker (Visit abroad)
06.2024Activity: Visiting an external institution › Visit to other institution
Prizes
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Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
Helle, Pekka Päiviö (Recipient), 2011
Prize: Prizes and awards
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Best Paper Award
Tikkanen, Hannu Olavi (Recipient), Heinonen, Kristina (Recipient) & Ravald, Annika (Recipient), 2023
Prize: Prizes and awards
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Best paper award: Naples Forum on Service 2013
Helkkula, Anu (Recipient), 21.06.2013
Prize: Prizes and awards
Press/Media
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Kommuntikationsrevolution: därför kan det kännas som att du känner Isac Elliot
12.11.2019
1 Media contribution
Press/Media: Press / Media