Research output per year
Research output per year
Fingerprint
Dive into the research topics where CERS - Centre for Relationship Marketing and Service Management, Helsinki is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.
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Profiles
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Tore Strandvik
- Hanken School of Economics, Marketing, Helsinki
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Researcher, Professor Emerita/Emeritus
Research output
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ActS - Service Design Based on Human Activity Sets
Gummerus, J., Mickelsson, K-J., Trischler, J., Härkönen, T. & Grönroos, C., 04.06.2021, (Accepted/In press) In: Journal of Service Management.Research output: Contribution to journal › Article › Scientific › peer-review
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Asiakasymmärryksen oravanpyörästä ikiliikkujaksi
Pura, M., 2020, Asiakkuusmarkkinoinnin vuosikirja 2020. Helsinki: Suomen asiakkuusmarkkinointiliitto, p. 42-44 (Asiakkuusmarkkinoinnin vuosikirja).Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional
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Customer-dominant service logic
Heinonen, K. & Strandvik, T., 2020, The Routledge Handbook of Service Research Insights and Ideas. Bridges, E. & Fowler, K. (eds.). London: Routledge, p. 69-89Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
Prizes
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Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
Helle, P. P. (Recipient), 2011
Prize: Prizes and awards
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Best paper award: Naples Forum on Service 2013
Helkkula, Anu (Recipient), 21.06.2013
Prize: Prizes and awards
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Emerald Literati Network Outstanding Paper Award 2019
Heinonen, Kristina (Recipient) & Medberg, Gustav (Recipient), 11.06.2019
Prize: Prizes and awards
Activities
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Manuscript seminar discussant
Johanna Gummerus (Reviewer)
31.05.2021Activity: Examination › Official participation in PhD thesis supervision, defence and examination
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SERVSIG Doctoral Workshop
Kristina Heinonen (Speaker: Opponent/discussant)
10.06.2021Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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Customer experience and Service innovation at the aftermath of Covid-19 – insight from Finland
Kristina Heinonen (Invited speaker)
12.05.2021Activity: Talk or presentation › Invited talk
Press / Media
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Kommuntikationsrevolution: därför kan det kännas som att du känner Isac Elliot
12.11.2019
1 Media contribution
Press/Media: Press / Media
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Konsumtionen kring jul är rituell och djupt rotad
11.12.2018
1 Media contribution
Press/Media: Press / Media
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Slaget efter tolv: Konsumerar vi för mycket?
22.11.2018
1 Media contribution
Press/Media: Press / Media