Research output per year
Research output per year
Fingerprint
Dive into the research topics where CERS - Centre for Relationship Marketing and Service Management is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
Profiles
-
Sigge Birkenfalk
- Hanken School of Economics, Marketing, Helsinki
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Doctoral Student, Affiliated Researcher, Doctoral Student
-
Jori Grym
- Hanken School of Economics, Marketing, Helsinki
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Doctoral Student, Affiliated Researcher, Doctoral Student
-
Customer Perceptions of Firm Innovativeness: Insights from Restaurants and Media Streaming Providers
Rahman, A. & Heinonen, K., 2026, (Accepted/In press) Exploring Commercial, Social, and Digital Innovation from the Customer Perspective. Kurtmollaiev, S., Lervik-Olsen, L. & Andreassen, T. W. (eds.). 1 ed. Routledge, (Routledge Studies in Innovation, Organizations and Technology).Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
-
A Systemic Perspective on Captive Services
Burggraf, S., Becker, L., Gummerus, J. & Heinonen, K., 07.01.2025, Proceedings of the 58th Hawaii International Conference on System Sciences. Bui, T. X. (ed.). Hawaii International Conference on System Sciences, p. 274-280 7 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Open AccessFile -
Customer satisfaction in liminal times: exploring the role of disruptions
Heinonen, K. & Kiviranta, K., 09.09.2025, In: Scandinavian Journal of Hospitality and Tourism. 25 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile
-
-
Vilt: Sustainable Game Meat Markets
Heinonen, K. (PI) & Liewendahl, H. (Project participant)
01.11.2023 → 01.11.2024
Project: Externally funded project
-
AAT: Arvolupausten ankkurointi työntekijälähtöisesti
Heinonen, K. (PI) & Liewendahl, H. (Contact person)
01.04.2023 → 31.10.2023
Project: Externally funded project
Activities
-
The Service Industries Journal (Journal)
Heinonen, K. (Member of editorial board)
01.01.2026 → 31.12.2026Activity: Publication peer-review and editorial work › Scientific journal
-
AMS Review (Journal)
Heinonen, K. (Member of editorial board)
01.01.2026 → 31.12.2026Activity: Publication peer-review and editorial work › Scientific journal
-
Psychology and Marketing (Journal)
Heinonen, K. (Member of editorial board)
01.01.2026 → 31.12.2026Activity: Publication peer-review and editorial work › Scientific journal
Prizes
-
Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
Helle, P. P. (Recipient), 2011
Prize: Prizes and awards
-
Best Paper Award
Tikkanen, H. O. (Recipient), Heinonen, K. (Recipient) & Ravald, A. (Recipient), 2023
Prize: Prizes and awards
-
Best paper award: Naples Forum on Service 2013
Helkkula, A. (Recipient), 21.06.2013
Prize: Prizes and awards
Press/Media
-
Streamingtjänsterna höjer sina priser igen – och därför fortsätter vi betala
31.08.2024
1 item of Media coverage
Press/Media: Press / Media
-
-