CERS - Centre for Relationship Marketing and Service Management

Activities

Activities per year 1986 2008 2010 2011 2012 2013 2014 2018 2019 2023 2025

• 110 Organisation of / participation in conferences, workshops, courses, seminars
• 96 Scientific journal
• 43 Visit to other institution
• 33 Membership in academic committee, council, board
• 156 More
  • 29 Hosted academic visit at Hanken
  • 27 Assessment of candidates for academic posts
  • 20 Invited talk
  • 18 Peer review / evaluation of conference papers
  • 17 Official participation in PhD thesis supervision, defence and examination
  • 10 Membership in special-interest organisation
  • 8 Types for other activities - Other activities, including coordination
  • 8 Oral presentation
  • 7 Special issue of journal
  • 5 Lecture for general public
  • 4 Research anthology / book
  • 2 Membership in research network
  • 1 Membership of body in private company/organisation

Activities per year

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• 59th Hawai'i International Conference on System Sciences (HICSS) 2025 (Event)

  Johanna Gummerus (Reviewer)

  07.01.2025 → 10.01.2025

  Activity: Publication peer-review and editorial work › Peer review / evaluation of conference papers

• Deirdre O'Loughlin

  Johanna Gummerus (Host)

  08.09.2024 → 13.09.2024

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• 2024 DENIM-KATAJA Doctoral Colloquium in Marketing

  Johanna Gummerus (Attendee)

  19.08.2024 → 21.08.2024

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 13th SERVSIG Conference

  Johanna Gummerus (Attendee)

  06.06.2024 → 08.06.2024

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Ghent University

  Larissa Becker (Visit abroad)

  06.2024

  Activity: Visiting an external institution › Visit to other institution

• Anissa Fedji

  Johanna Gummerus (Host)

  28.04.2024 → 26.05.2024

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• CTF Centrum för tjänsteforskning vid Karlstads universitet (External organisation)

  Kristina Heinonen (Board member)

  01.01.2024 → 31.12.2024

  Activity: Membership › Membership in academic committee, council, board

• Ekonomiska Samfundet i Finland rf. (Publisher)

  Johanna Gummerus (Reviewer)

  01.01.2024 → 31.12.2024

  Activity: Publication peer-review and editorial work › Scientific journal

• International Journal of Consumer Studies (Journal)

  Kristina Heinonen (Associate Editor)

  01.01.2024 → 31.12.2024

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Retailing and Consumer Services (Journal)

  Kristina Heinonen (Member of editorial board)

  01.01.2024 → 31.12.2024

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Service Theory and Practice (Journal)

  Kristina Heinonen (Associate Editor)

  01.01.2024 → 31.12.2024

  Activity: Publication peer-review and editorial work › Scientific journal

• AMS Review (Journal)

  Kristina Heinonen (Member of editorial board)

  01.01.2024 → 31.12.2024

  Activity: Publication peer-review and editorial work › Scientific journal

• American Marketing Association Service special interest group SERVSIG (External organisation)

  Kristina Heinonen (Chair)

  01.01.2024 → 31.12.2024

  Activity: Membership › Membership in academic committee, council, board

• Business Customer Experience (BCX): Conceptualization and Implications for Research

  Larissa Becker (Speaker)

  2024

  Activity: Talk or presentation › Oral presentation

• Qualitative Market Research: An International Journal (Journal)

  Larissa Becker (Reviewer)

  2024 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Häiriötarjonta ja kysyntä perheiden näkökulmasta

  Johanna Gummerus (Speaker)

  13.12.2023

  Activity: Talk or presentation › Invited talk

• Rebekah Russell–Bennett

  Kristina Heinonen (Host)

  27.11.2023 → 01.12.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Häiriötarjontaa, -kysyntää ja ei oota – autismikirjon lasten vanhempien kokemuksia

  Johanna Gummerus (Speaker)

  24.10.2023

  Activity: Talk or presentation › Invited talk

• Magnus Söderlund

  Kristina Heinonen (Host)

  12.10.2023 → 13.10.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Per Kristensson

  Kristina Heinonen (Host)

  11.10.2023 → 13.10.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Dominik Mahr

  Kristina Heinonen (Host)

  11.10.2023 → 14.10.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Stefanie Paluch

  Kristina Heinonen (Host)

  10.10.2023 → 13.10.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Jochen Wirtz

  Maria Holmlund-Rytkönen (Host)

  30.09.2023 → 04.11.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• International Conference of Serviceology ICServiceology

  Kristina Heinonen (Speaker)

  15.09.2023

  Activity: Talk or presentation › Invited talk

• Acting as opponent at public defence of Väinämö's PhD Thesis "It makes things so much easier- Exploring Brand experience in a digital health context"

  Johanna Gummerus (Opponent / external reviewer of doctoral thesis)

  15.09.2023

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Arne De Keyser

  Larissa Becker (Host)

  06.09.2023 → 08.09.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Bo Edvardsson

  Kristina Heinonen (Host)

  30.08.2023 → 01.09.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Autismikirjon lasten vanhempien kokemuksia palveluviidakossa

  Johanna Gummerus (Speaker)

  28.08.2023

  Activity: Talk or presentation › Oral presentation

• NHH Norwegian School of Economics

  Kristina Heinonen (Visit abroad)

  16.08.2023 → 17.08.2023

  Activity: Visiting an external institution › Visit to other institution

• Manchester Metropolitan University (External organisation)

  Johanna Gummerus (Reviewer)

  07.06.2023 → 29.06.2023

  Activity: Membership › Assessment of candidates for academic posts

• Anders Parment

  Gustav Medberg (Host)

  08.05.2023

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• University of Zaragoza

  Larissa Becker (Visit abroad)

  05.2023

  Activity: Visiting an external institution › Visit to other institution

• Examiner at 80% PhD seminar / Ane Bast

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  28.04.2023

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Thesis Supervisor of Jael Virtanen at University of Helsinki

  Johanna Gummerus (Thesis Supervisor)

  22.03.2023 → …

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• University of Turku (External organisation)

  Johanna Gummerus (Reviewer)

  01.02.2023 → 30.03.2023

  Activity: Membership › Assessment of candidates for academic posts

• Journal of Retailing and Consumer Services (Journal)

  Kristina Heinonen (Member of editorial board)

  01.01.2023 → 31.12.2023

  Activity: Publication peer-review and editorial work › Scientific journal

• CTF Centrum för tjänsteforskning vid Karlstads universitet (External organisation)

  Kristina Heinonen (Board member)

  01.01.2023 → 31.12.2023

  Activity: Membership › Membership in academic committee, council, board

• American Marketing Association Service special interest group SERVSIG (External organisation)

  Kristina Heinonen (Chair)

  01.01.2023 → 31.12.2023

  Activity: Membership › Membership in academic committee, council, board

• AMS Review (Journal)

  Kristina Heinonen (Member of editorial board)

  01.01.2023 → 31.12.2023

  Activity: Publication peer-review and editorial work › Scientific journal

• International Journal of Consumer Studies (Journal)

  Kristina Heinonen (Associate Editor)

  01.01.2023 → 31.12.2023

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Service Theory and Practice (Journal)

  Kristina Heinonen (Associate Editor)

  01.01.2023 → 31.12.2023

  Activity: Publication peer-review and editorial work › Scientific journal

• The International Review of Retail, Distribution and Consumer Research (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Service Theory and Practice (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Business Research (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Services Marketing (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Customer journey partitioning

  Larissa Becker (Speaker)

  2023

  Activity: Talk or presentation › Invited talk

• Journal of Service Management (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• International Journal of Consumer Studies (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• 13th SERVSIG Conference (Event)

  Larissa Becker (Reviewer)

  2023 → 2024

  Activity: Publication peer-review and editorial work › Peer review / evaluation of conference papers

• Kirk Plangger

  Kristina Heinonen (Host)

  30.11.2022 → 03.12.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken