CERS - Centre for Relationship Marketing and Service Management

Activities

Activities per year 1986 2008 2010 2011 2012 2013 2014 2018 2019 2023 2025

• 110 Organisation of / participation in conferences, workshops, courses, seminars
• 99 Scientific journal
• 43 Visit to other institution
• 33 Membership in academic committee, council, board
• 158 More
  • 31 Hosted academic visit at Hanken
  • 27 Assessment of candidates for academic posts
  • 20 Invited talk
  • 18 Peer review / evaluation of conference papers
  • 17 Official participation in PhD thesis supervision, defence and examination
  • 10 Membership in special-interest organisation
  • 8 Types for other activities - Other activities, including coordination
  • 8 Oral presentation
  • 7 Special issue of journal
  • 5 Lecture for general public
  • 4 Research anthology / book
  • 2 Membership in research network
  • 1 Membership of body in private company/organisation

Activities per year

Search results

• Journal of Service Management (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• International Journal of Consumer Studies (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• The International Review of Retail, Distribution and Consumer Research (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Journal of Services Marketing (Journal)

  Larissa Becker (Reviewer)

  2023 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Kirk Plangger

  Kristina Heinonen (Host)

  30.11.2022 → 03.12.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Cristina Mele

  Kristina Heinonen (Host)

  21.11.2022 → 24.11.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Angelo Ranieri

  Kristina Heinonen (Host)

  21.11.2022 → 24.11.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Irene di Bernardo

  Kristina Heinonen (Host)

  21.11.2022 → 24.11.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Per Kristensson

  Kristina Heinonen (Host)

  15.11.2022 → 18.11.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• NHH Norwegian School of Economics

  Kristina Heinonen (Visit abroad)

  25.10.2022 → 27.10.2022

  Activity: Visiting an external institution › Visit to other institution

• Elina Närvänen

  Kristina Heinonen (Host)

  19.09.2022 → 21.09.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Opponent at public defence for the PhD thesis "Innovating Innovation: Understanding the role of service design in service innovation" by Ana Kustrak Korper

  Johanna Gummerus (Opponent at public defence of doctoral thesis)

  16.09.2022

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Interdisciplinary futures for service design

  Johanna Gummerus (Speaker)

  15.09.2022

  Activity: Talk or presentation › Invited talk

• International Journal of Consumer Studies (Journal)

  Kristina Heinonen (Associate Editor)

  01.09.2022 → 31.12.2022

  Activity: Publication peer-review and editorial work › Scientific journal

• American Marketing Association Service special interest group SERVSIG (External organisation)

  Kristina Heinonen (Chair)

  01.06.2022 → 31.12.2022

  Activity: Membership › Membership in academic committee, council, board

• Lyssna på mig!

  Johanna Gummerus (Speaker)

  03.05.2022

  Activity: Talk or presentation › Invited talk

• Per Skålén

  Johanna Gummerus (Host)

  11.04.2022 → 28.04.2022

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• Opponent at Public Defence of Ilia Gugenishvili

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  11.03.2022

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Services and Service Innovation: A Practice Theory Study of the Swedish Music Market

  Johanna Gummerus (Speaker)

  03.02.2022

  Activity: Talk or presentation › Oral presentation

• Journal of Service Theory and Practice (Journal)

  Kristina Heinonen (Associate Editor)

  01.01.2022 → 31.12.2022

  Activity: Publication peer-review and editorial work › Scientific journal

• AMS Review (Journal)

  Kristina Heinonen (Member of editorial board)

  01.01.2022 → 31.12.2022

  Activity: Publication peer-review and editorial work › Scientific journal

• CTF Centrum för tjänsteforskning vid Karlstads universitet (External organisation)

  Kristina Heinonen (Board member)

  01.01.2022 → 31.12.2022

  Activity: Membership › Membership in academic committee, council, board

• American Marketing Association Service special interest group SERVSIG (External organisation)

  Kristina Heinonen (Board member)

  01.01.2022 → 31.12.2022

  Activity: Membership › Membership in academic committee, council, board

• ServCollab (External organisation)

  Kristina Heinonen (Board member)

  01.2022 → 12.2022

  Activity: Membership › Membership in academic committee, council, board

• Pre-examination of PhD Thesis

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  24.11.2021 → 31.01.2022

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Member of examination committee

  Tore Strandvik (Examiner of doctoral thesis manuscript)

  29.10.2021

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Kuluttajan luottamuksen vahvistaminen; miten vaikutetaan mielikuviin matkustamisesta?

  Johanna Gummerus (Speaker)

  12.10.2021

  Activity: Talk or presentation › Invited talk

• 2021 Frontiers in Service Doctoral and Early Career Consortium

  Kristina Heinonen (Speaker: Opponent/discussant)

  08.07.2021

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2021 CBIM INTERNATIONAL CONFERENCE: Challenges and opportunities for increasing turbulent times in business markets

  Kristina Heinonen (Invited speaker)

  23.06.2021

  Activity: Talk or presentation › Invited talk

• SERVSIG Doctoral Workshop

  Kristina Heinonen (Speaker: Opponent/discussant)

  10.06.2021

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Roskilde University (External organisation)

  Johanna Gummerus (Reviewer)

  01.06.2021 → 10.07.2021

  Activity: Membership › Assessment of candidates for academic posts

• Manuscript seminar discussant

  Johanna Gummerus (Reviewer)

  31.05.2021

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Customer experience and Service innovation at the aftermath of Covid-19 – insight from Finland

  Kristina Heinonen (Invited speaker)

  12.05.2021

  Activity: Talk or presentation › Invited talk

• Högskolan Skövde (External organisation)

  Christian Grönroos (Reviewer)

  05.01.2021

  Activity: Membership › Assessment of candidates for academic posts

• American Marketing Association Service special interest group SERVSIG (External organisation)

  Kristina Heinonen (Board member)

  01.01.2021 → 31.12.2021

  Activity: Membership › Membership in academic committee, council, board

• Karlstad University (External organisation)

  Kristina Heinonen (Board member)

  01.01.2021 → 31.12.2022

  Activity: Membership › Membership in academic committee, council, board

• Supervisor for Kati Ranta

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  01.01.2021 → …

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Journal of Marketing Management (Journal)

  Larissa Becker (Reviewer)

  2021 → …

  Activity: Publication peer-review and editorial work › Scientific journal

• Innovation in turbulent times

  Kristina Heinonen (Keynote speaker)

  10.12.2020

  Activity: Talk or presentation › Invited talk

• Thought leadership Forum: Redefining Hospitality for the 21st Century: Service, Technology and People

  Kristina Heinonen (Attendee)

  24.10.2020 → 25.10.2020

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• American Marketing Association (External organisation)

  Kristina Heinonen (Chair)

  10.2020 → 06.2026

  Activity: Membership › Membership in special-interest organisation

• ServCollab (External organisation)

  Kristina Heinonen (Board member)

  09.2020 → …

  Activity: Membership › Membership in academic committee, council, board

• Opponent at public defence of Lotta Alhonnoro

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  28.02.2020

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• Malmö University (External organisation)

  Johanna Gummerus (Reviewer)

  28.01.2020 → 01.05.2020

  Activity: Membership › Assessment of candidates for academic posts

• Pre-examination of Laura Salmivaara's thesis

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  23.01.2020 → 02.04.2020

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• CTF Centrum för tjänsteforskning vid Karlstads universitet (External organisation)

  Kristina Heinonen (Board member)

  01.01.2020 → 31.12.2024

  Activity: Membership › Membership in academic committee, council, board

• Anders Parment

  Gustav Medberg (Host)

  25.11.2019 → 26.11.2019

  Activity: Hosting a visitor › Hosted academic visit at Hanken

• RWTH Aachen University

  Kristina Heinonen (Visit abroad)

  20.11.2019 → 21.11.2019

  Activity: Visiting an external institution › Visit to other institution

• Pre-examination of Lotta Alhonnoro's PhD Thesis

  Johanna Gummerus (Pre-examiner of doctoral thesis manuscript)

  15.10.2019 → 21.11.2019

  Activity: Examination › Official participation in PhD thesis supervision, defence and examination

• David Sörhammar

  Kristina Heinonen (Host)

  19.09.2019

  Activity: Hosting a visitor › Hosted academic visit at Hanken