CERS - Centre for Relationship Marketing and Service Management

Activities

Activities per year 1986 2008 2010 2011 2012 2013 2014 2018 2019 2023

• 108 Organisation of / participation in conferences, workshops, courses, seminars
• 83 Scientific journal
• 41 Visit to other institution
• 31 Membership in academic committee, council, board
• 136 More
  • 26 Assessment of candidates for academic posts
  • 18 Hosted academic visit at Hanken
  • 16 Peer review / evaluation of conference papers
  • 16 Official participation in PhD thesis supervision, defence and examination
  • 16 Invited talk
  • 10 Membership in special-interest organisation
  • 8 Types for other activities - Other activities, including coordination
  • 7 Special issue of journal
  • 7 Oral presentation
  • 5 Lecture for general public
  • 4 Research anthology / book
  • 2 Membership in research network
  • 1 Membership of body in private company/organisation

Activities per year

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• 2021 Frontiers in Service Doctoral and Early Career Consortium

  Kristina Heinonen (Speaker: Opponent/discussant)

  08.07.2021

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• SERVSIG Doctoral Workshop

  Kristina Heinonen (Speaker: Opponent/discussant)

  10.06.2021

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Thought leadership Forum: Redefining Hospitality for the 21st Century: Service, Technology and People

  Kristina Heinonen (Attendee)

  24.10.2020 → 25.10.2020

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• QUIS16 International Research Symposium on Service Excellence in Management

  Hannu Olavi Tikkanen (Speaker: Presenter) & Sebastian Schauman (Speaker: Presenter)

  12.06.2019

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 14th Global Brand Conference

  Sonja Ingman (Speaker: Presenter)

  08.05.2019 → 10.05.2019

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 25th Nordic Academy of Management Conference (NFF)

  Anu Norrgrann (Speaker: Presenter)

  23.08.2019

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Nordic academy of management (NFF) doctoral workshop

  Anu Norrgrann (Speaker: Opponent/discussant)

  20.08.2019 → 21.08.2019

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 10th NoRD Workshop on Relationship Dynamics

  Anu Norrgrann (Attendee)

  19.09.2018 → 21.09.2018

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Service Day 2018

  Minna Pura (Member of organizing committee)

  17.05.2018

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• NCCR2018 5th Nordic Conference on Consumer Research

  Anu Norrgrann (Speaker: Chair)

  13.06.2018

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Global Marketing Conference

  Minna Pura (Attendee)

  26.07.2018 → 29.07.2018

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Global Marketing Conference

  Hannu Olavi Tikkanen (Speaker: Presenter)

  28.07.2018

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Frontiers in Service

  Hannu Olavi Tikkanen (Speaker: Presenter)

  08.09.2018

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2017 Winter AMA Conference

  Paul Viio (Speaker: Presenter)

  17.02.2017 → 19.02.2017

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• The 2017 Global Sales Science Institute (GSSI) Conference: 11th Annual Conference

  Paul Viio (Speaker: Presenter)

  08.06.2017 → 09.06.2017

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 23rd International Colloquium on Relationship Marketing ICRM 2015

  Minna Pura (Speaker: Presenter)

  15.09.2015 → 17.09.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2015 Australian and New Zealand Marketing Academy (ANZMAC) Conference

  Minna Pura (Speaker: Presenter)

  30.11.2015 → 02.12.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 23rd International Colloquium on Relationship Marketing ICRM 2015

  Paul Viio (Speaker: Presenter)

  16.09.2015 → 17.09.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 23rd International Colloquium on Relationship Marketing ICRM 2015

  Johanna Gummerus (Chair of organizing committee)

  15.09.2015 → 17.09.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• The Future of Work

  Minna Pura (Member of organizing committee)

  04.08.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 17th EBES Conference

  Hanna Kurki (Speaker: Presenter)

  15.10.2015 → 17.10.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• ISSSS

  Minna Pura (Speaker: Presenter)

  12.11.2015 → 14.11.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2015 International Research Symposium on Service Excellence in Management (QUIS)

  Minna Pura (Speaker: Presenter)

  18.06.2015 → 21.06.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 5th Biennial Enhancing Sales Force Productivity Conference

  Paul Viio (Speaker: Presenter)

  16.06.2015 → 17.06.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Consumer Culture Theory CCT Conference

  Anu Helkkula (Speaker: Presenter)

  18.06.2015 → 21.06.2015

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• The 4th International Symposium on Corporate Heritage

  Christian Grönroos (Speaker: Keynote)

  05.06.2014 → 06.06.2014

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Frontiers in Services

  Minna Hannele Pura (Speaker: Presenter)

  26.06.2014 → 29.06.2014

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2014 American Marketing Association's Services Marketing Special Interest Group (AMA SERVSIG)

  Christian Grönroos (Speaker: Keynote)

  13.06.2014 → 15.06.2014

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 5th International Research Symposium in Service Management (IRSSM)

  Christian Grönroos (Speaker: Keynote)

  09.06.2014 → 11.06.2014

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• QMOD International Conference on Quality and Service Sciences

  Christian Grönroos (Speaker: Keynote)

  03.09.2014 → 05.09.2014

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 20th International Product Development Management Conference (IPDMC)

  Catharina Koskull von (Speaker: Presenter)

  23.06.2013 → 25.06.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 1st Workshop on Service Innovation Research

  Catharina Koskull von (Speaker: Presenter)

  18.09.2013 → 20.09.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• The 8th Annual Liverpool Symposium on Current Developments in Ethnographic Research in the Social and Management Sciences

  Catharina Koskull von (Speaker: Presenter)

  28.08.2013 → 30.08.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Annual Macromarketing Conference 2013

  Mikko Laamanen (Speaker: Presenter)

  05.06.2013 → 07.06.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2013 Hankendagen

  Catharina Koskull von (Speaker: Presenter)

  04.10.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Tony Pecotich Macromarketing Doctoral Consortium

  Mikko Laamanen (Attendee)

  03.06.2013 → 04.06.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Anthropology of Markets & Consumption Conference

  Mikko Laamanen (Speaker: Presenter)

  07.03.2013 → 09.03.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Picturing Organization Symposium. Conference in honour of Professor P.O. Berg

  Christian Grönroos (Speaker: Keynote)

  31.05.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2013 Naples Forum on Service

  Christian Grönroos (Speaker: Chair)

  18.06.2013 → 21.06.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 29th European Group for Organizational Studies pre-Colloquium workshops (EGOS)

  Mikko Laamanen (Attendee)

  01.07.2013 → 02.07.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 29th European Group for Organizational Studies Colloquium (EGOS)

  Mikko Laamanen (Speaker: Presenter)

  04.07.2013 → 06.07.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Co-creation in Service 2013 Workshop

  Christian Grönroos (Speaker: Keynote)

  08.05.2013 → 10.05.2013

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Finnish Service Alliance, the constitutive meeting

  Anu Helkkula (Member of organizing committee)

  23.10.2012

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2012 American Marketing Association's Services Marketing Special Interest Group (AMA SERVSIG)

  Christian Grönroos (Member of organizing committee)

  07.06.2012 → 09.06.2012

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 20th International Colloquium in Relationship Marketing

  Christian Grönroos (Speaker: Presenter)

  24.09.2012 → 28.09.2012

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• Markkinointi-tutoriaali 2012

  Christian Grönroos (Speaker: Keynote)

  18.10.2012 → 19.10.2012

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 17th International Conference on Corporate and Marketing Communication

  Christian Grönroos (Speaker: Keynote)

  18.04.2012 → 23.04.2012

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2012 The Service Day

  Christian Grönroos (Speaker: Keynote)

  29.05.2012

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2011 Naples Forum on Service

  Heli Maria Holttinen (Speaker: Presenter)

  14.06.2011 → 17.06.2011

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars

• 2011 Naples Forum on Service

  Sara Ulrika Björnsdotter Lindeman (Speaker: Presenter)

  14.06.2011 → 17.06.2011

  Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars