CERS - Centre for Relationship Marketing and Service Management

Activities

Activities per year 1986 2008 2010 2011 2012 2013 2014 2018 2019 2023 2024 2025

• 114 Organisation of / participation in conferences, workshops, courses, seminars
• 107 Scientific journal
• 43 Visit to other institution
• 36 Hosted academic visit at Hanken
• 165 More
  • 34 Membership in academic committee, council, board
  • 27 Assessment of candidates for academic posts
  • 21 Invited talk
  • 19 Peer review / evaluation of conference papers
  • 18 Official participation in PhD thesis supervision, defence and examination
  • 10 Membership in special-interest organisation
  • 9 Oral presentation
  • 8 Types for other activities - Other activities, including coordination
  • 7 Special issue of journal
  • 5 Lecture for general public
  • 4 Research anthology / book
  • 2 Membership in research network
  • 1 Membership of body in private company/organisation

Activities per year

Search results

• Building and benefiting from true customer centricity

  Becker, L. (Speaker)

  2025

  Activity: Talk or presentation › Invited talk

• Häiriötarjonta ja kysyntä perheiden näkökulmasta

  Gummerus, J. (Speaker)

  13.12.2023

  Activity: Talk or presentation › Invited talk

• Häiriötarjontaa, -kysyntää ja ei oota – autismikirjon lasten vanhempien kokemuksia

  Gummerus, J. (Speaker)

  24.10.2023

  Activity: Talk or presentation › Invited talk

• International Conference of Serviceology ICServiceology

  Heinonen, K. (Speaker)

  15.09.2023

  Activity: Talk or presentation › Invited talk

• Customer journey partitioning

  Becker, L. (Speaker)

  2023

  Activity: Talk or presentation › Invited talk

• Interdisciplinary futures for service design

  Gummerus, J. (Speaker)

  15.09.2022

  Activity: Talk or presentation › Invited talk

• Lyssna på mig!

  Gummerus, J. (Speaker)

  03.05.2022

  Activity: Talk or presentation › Invited talk

• Kuluttajan luottamuksen vahvistaminen; miten vaikutetaan mielikuviin matkustamisesta?

  Gummerus, J. (Speaker)

  12.10.2021

  Activity: Talk or presentation › Invited talk

• 2021 CBIM INTERNATIONAL CONFERENCE: Challenges and opportunities for increasing turbulent times in business markets

  Heinonen, K. (Invited speaker)

  23.06.2021

  Activity: Talk or presentation › Invited talk

• Customer experience and Service innovation at the aftermath of Covid-19 – insight from Finland

  Heinonen, K. (Invited speaker)

  12.05.2021

  Activity: Talk or presentation › Invited talk

• Innovation in turbulent times

  Heinonen, K. (Keynote speaker)

  10.12.2020

  Activity: Talk or presentation › Invited talk

• Johtoryhmän viestintäkoulutus. Pajulahden urheiluopisto. Järjestäjä: HY+

  Huovinen, A. (Speaker)

  22.05.2018

  Activity: Talk or presentation › Invited talk

• Tieteen yleistajuistamisen työpaja tutkijoille

  Huovinen, A. (Speaker)

  17.05.2018

  Activity: Talk or presentation › Invited talk

• Tiedotuskoulutus kansalaisopistoille.

  Huovinen, A. (Speaker)

  19.03.2018

  Activity: Talk or presentation › Invited talk

• Kurssikuvaukset kuntoon!

  Huovinen, A. (Speaker)

  02.03.2018

  Activity: Talk or presentation › Invited talk

• Viestintä nopeutuu ja monimuotoistuu. Miten pysyn muutoksessa mukana?

  Huovinen, A. (Speaker)

  26.01.2018

  Activity: Talk or presentation › Invited talk

• Viestintävälineet haltuun!

  Huovinen, A. (Speaker)

  26.01.2018

  Activity: Talk or presentation › Invited talk

• Yliopiston viestintäasiantuntijat johdon tukena

  Huovinen, A. (Speaker)

  13.12.2017

  Activity: Talk or presentation › Invited talk

• Sinustako viestintäagentti? -hanke

  Huovinen, A. (Speaker)

  10.2017 → 11.2017

  Activity: Talk or presentation › Invited talk

• Netin pyörteissä – kohti parempaa verkkokeskustelua

  Huovinen, A. (Speaker)

  18.08.2017

  Activity: Talk or presentation › Invited talk

• Raportoi tehokkaasti! Apteekkariliiton asiatekstityöpaja. Helsinki.

  Huovinen, A. (Speaker)

  15.06.2017

  Activity: Talk or presentation › Invited talk