Department of Marketing

Research output

Research output per year 1984 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2025

• 1656 Article
• 1271 Conference contribution
• 393 Chapter
• 99 Commissioned report
• 345 More
  • 89 Doctoral Thesis
  • 67 Review Article
  • 63 Book
  • 47 Editorial
  • 41 Anthology
  • 10 Comment/debate
  • 7 Conference article
  • 5 Master's thesis
  • 4 Entry for encyclopedia / dictionary
  • 2 Foreword / postscript
  • 2 Book/Film/Article review
  • 2 Licenciate's thesis
  • 1 G1 Polytechnic thesis, Bachelor's thesis
  • 1 Letter
  • 1 Literature review
  • 1 Exhibition
  • 1 Software
  • 1 F3 Public artistic performance or exhibition

Research output per year

Research output per year

Search results

• 2012

  Developing Service Innovation in a B2B Context

  Rindell, A., Tossavainen, P., Strandvik, T., Ojasalo, K. & Sten, J., 2012, AMA SERVSIG 2012 Internationa Service Research Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Development and implementation of business solutions as drivers of new business models in the mining industry

  Biggemann, S., Kowalkowski, C., Brege, S. & Maley, J., 2012, 28th IMP Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Diagnosing service brand strength: customer brand experience portfolios

  Strandvik, T. & Heinonen, K., 2012, AMA Servsig International Service Research Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Dimension of food experience; local food as a tourism resource

  Björk, P. & Kauppinen-Räisänen, H., 11.2012, Developing Tourism - Sustaining Regions: Book of Abstract. Ednarsson, M. (ed.). Umeå universitet, p. 37

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Disintermediation Mechanisms in Industrial Service Channels: Evidence from an Abductive Qualitative Study

  Holmlund, M., Brozovic, D. & Nordin, F., 09.2012, MIT research seminar. 22 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Does hospital atmosphere have an impact on perceived health care outcome? A cross-cultural international study in China, Finland, India and Nigeria,

  Polsa, P., Narang, R., Soneye, A. & Wei, F., 01.2012, IIML International Conference in Marketing, January 12-14, Lucknow, India. Lucknow

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Ethnographic research in service management: Challenges and lessons learnt

  von Koskull, C., 2012, The 7th Annual Liverpool Managment School and Keele University Ethnography Symposium .

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Exploring and exposing values in management education PRME as a space for making management values explicit

  Fougère, M., Solitander, N. & Young, S., 2012, 7e congrès du RIODD Nantes.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Exploring the recession’s impact on UK logistics service providers

  Roozbeh, S. & Grant, D. B., 2012, Proceedings of the 17th Annual Logistics Research Network (LRN) Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Exploring the social organisation of value

  Laamanen, M., 2012, Nonprofit, Arts and Social Marketing: Facing the Future, Integrating the Past. p. 61-63

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Factors determining the management of in‐store replenishment operations

  Trautrims, A., Grant, D. & Wong, C. Y., 04.2012, Proceedings of the 7th Council of Supply Chain Management Professionals European Research Seminar. CSCMP - Council of Supply Chain Management Professionals

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Finding the focus for market re-configuration: a morphological approach: proceedings from 2nd Interdisciplinary Market Studies Workshop, Dublin Ireland 2012

  Nenonen, S. M. & Storbacka, K., 2012, 2nd Interdisciplinary Market Studies Workshop, Dublin Ireland 2012.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• From Kiasma to Guggenheim Helsinki: A discourse analytical approach to the development of the art museum market in Finland between 1980 and 2012

  Näsänen, V. K., 19.09.2012, Nonprofit, Arts and Social Marketing : Facing the Future, Integrating the Past. London

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• From no influence to sole influence: various levels of user involvement in new service and product development research

  von Koskull, C., Gummerus, J. & Helkkula, A., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki. Mickelsson, J. & Helkkula, A. (eds.). Hanken School of Economics

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Gender Mainstreaming in Purchasing in the Humanitarian Context

  Kovacs, G., Pazirandeh, A. & Tatham, P., 2012, The Role of Women in Promoting Peace and Development. Svensson, N. (ed.). Lund: Media-Tryck, p. 119-125 6 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  File

• Get your service ducks in a row: In search for lost service excellence

  Kindström, D., Kowalkowski, C. & Wendelin, R., 2012, CBIM Academic Workshop.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Get your service ducks in a row

  Kindström, D., Kowalkowski, C. & Wendelin, R., 2012, American Marketing Association ServSIG International Research Conference 2012.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Glitter: A mixed-methods study of Twitter use during Glee broadcasts

  McPherson, K., Huotari, K. J. E., Cheng, Y-S., Humphrey, D., Cheshire, C. & Brooks, A., 2012, CSCW 2012.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
  21 Citations (Scopus)

• Iconic vs. flagship attractions

  Weidenfeld, A., Björk, P. & Ram, Y., 2012, Developing Tourism - Sustaining Regions.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Identifying valuable Facebook Brand Community Member Segments

  Pihlström, M. H., Gummerus, J., Liljander, V. & Weman, E., 2012, SERVSIG.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Identifying Value Co-Creation Opportunities: A Morpholigical Approach

  Frow, P., Nenonen, S. M., Payne, A. & Storbacka, K., 2012, EMAC, 41st Annual Conference: Marketing to citizens: going beyond customers and consumers.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Implications of Market Practices in Market Orientation

  Diaz Ruiz, C. A., 28.05.2012, Proceedings of the 41th EMAC Conference: Marketing to citizens: Going beyond customers and consumers. Rita, P. (ed.). Lisbon, Portugal: ISCTE Business School, p. 360-361 2 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  • Market Orientation 100%
  • Market 100%
  • Interest 25%
  • Understanding 25%
  • Stakeholders 12%

• Improving the civil military dimension in humanitarian logistics: The challenges

  Heaslip, G., 04.2012, POMS 2012: 23rd Annual Conference of the Production and Operations Management Society. POMS - Production and Operations Management Society

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Innovation: service, practice and design perspectives

  Windahl, C., Brodie, R. & Storbacka, K., 2012, XXIII ISPIM Conference: Action for Innovation: Innovating from Experience.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• It matters who “they” think you are: categorizing the customer in marketing communications and the effects on the customer

  Söderlund, M. & Julander, C-R., 2012, The changing roles od advertising: The 11:th ICORIA. Rosengren, S. (ed.). Stockholm: Stockholm School of Economics, p. 119-122

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional

• Key account management and supply chain management execution

  Teller, C., Kotzab, H. & Grant, D. B., 05.2012, ESSCA Colloquium on European Retail Research. Book of Proceedings (CERR 2012) : Abstracts and Articles Presented at the first Colloquium on European Retail Research. Brusset, X., Kotzab, H., Schnedlitz, P., Teller, C. & Towers, N. (eds.). p. 174-295

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  Open Access

  File

• Lean principles in business-to-business services: Synergy or oxymoron?

  Carlborg, P., Kindström, D. & Kowalkowski, C., 2012, American Marketing Association ServSIG International Research Conference 2012.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Learning with the market: facilitating market innovation, proceedings from IMP 2012 Conference ‘Combining the social and technological aspects of innovation: relationships and networks, Rome Italy 2012.

  Nenonen, S. M. & Storbacka, K., 2012, IMP 2012 Conference ‘Combining the social and technological aspects of innovation: relationships and networks, Rome Italy 2012. .

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Legitimacy through deliberation? Stakeholder legitimacy creation through (non-) participation in Environmental Impact Assessments

  Ehrnström-Fuentes, M., 2012, Proceedings of 28th EGOS Colloquium.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Local or Global Packaging Design?

  Kauppinen-Räisänen, H., 09.2012, To standardize or not to standardize?: Global Business Conference 2012 proceedings. Vlasic, G., Plavicic, J. & Langer, J. (eds.). Innovation Institute, p. 138-139 2 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Managing Construction Delays using Total Management Framework

  Iqbal, F., 11.08.2012, 2nd ICIBM conference at University of Central Punjab: Contemporary Issues in Business Management .

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  • Questionnaire 100%
  • Management Framework 100%
  • Participant Observation 100%
  • Model 100%
  • Stakeholder 100%

• Measuring sustainability in humanitarian operations

  Haavisto, I. H. & Kovacs, G., 2012, Production and Operations Management World Conference. 10 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• New forms of participant observation in service development research

  von Koskull, C., 2012, Australian & New Zealand Marketing Academy (ANZMAC) Conference Proceedings 2012.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Online Generalized Exchange: From University Students to Single Parents

  Lampinen, A., Huotari, K. J. E. & Cheshire, C., 2012, CSCW 2012.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Options for dealing with incompatible industrial service buyers

  Nordin, F., Gustafsson, P. & Ravald, A., 2012, AMA Servsig 2012 International Service Research: Innovative Service Perspectives.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Organizing markets through representations in Market Research

  Diaz Ruiz, C. A., 04.07.2012, Marketing: catching the technology wave: Academy of Marketing Conference 2-5 July 2012. Hulbert, B. & Harrigan, P. (eds.). Southampton Management School, p. 32 1 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  • Market 100%
  • Objectification 14%
  • Stakeholder 11%

• Overseas Military Service and Family Support: An Underexplored Factor in Assignment Success

  Heaslip, G. & Crowley-Henry, M., 06.2012, Proceedings of Work and Family Researchers Network Conference. Work and Family Researchers Network (WFRN)

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Positive Emotions in the Extended Service Experience

  Nyman, H. B. & Mickelsson, K-J., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference. Mickelsson, J. & Helkkula, A. (eds.). Helsinki: Hanken School of Economics, p. 57 1 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Possible impacts of supply chains security on efficiency - A survey study about the possible impacts of AEO security certifications on supply chain efficiency

  Urciuoli, L. & Ekwall, D., 06.2012, Unknown host publication. p. 782-798

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Poverty reduction through marketization? Towards an evaluative conceptualization: Organizing a way out of poverty: How slum dwellers gain market agency, among other things

  Lindeman, S. U. B., 2012, Proceedings of the 37th Annual Macromarketing Conference: Sustainable Development of Markets and Marketing Systems in a Globalized World. Haase, M. & Kleinaltenkamp, M. (eds.). Berlin: Macromarketing Society, p. 269-299 30 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Progress and frustration – identity regulation and micro-emancipation in externally funded projects developing public services

  Tuominen, T. & Lehtonen, M., 2012, Making Projects Critical workshop.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

• Re-conceptualizing consumption as if nature mattered: Insights from ecological economics

  Wilén, K. B., 13.06.2012, Proceedings of the 37th Annual Macromarketing Conference: Sustainable Development of Markets and Marketing Systems in a Globalized World. Haase, M. & Kleinaltenkamp, M. (eds.). Berlin: Macromarketing Society, p. 510-513 4 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  • Consumption 100%
  • Ecological Economics 100%
  • Environmental Economics 100%
  • Conceptualization 50%
  • Reality 33%

• Reconfiguration of value propositions: Service-based value through transitive triads

  Kowalkowski, C. & Kindström, D., 2012, 7th Nordic Workshop on Relationship Dynamics (NoRD2012).

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Recontextualising value-in-context: Evidence from non-commercial relationships

  Laamanen, M., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference. p. 59

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Roles of a Food Logistics Centre – a perspective of seafood producers

  Liljestrand, K. & Halldorsson, A., 2012, Proceedings of 4th World Conference on Production & Operations Management, 1-5 July in Amsterdam.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Scents in servicescapes, in Mickelsson, J. and Helkkula, A. (eds.) Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012

  Finne, Å. & Österberg, M., 07.2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference. Mickelsson, J. & Helkkula, A. (eds.). Helsinki, p. 63 1 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Selecting green supply chain performance measures

  Shaw, S., Grant, D. B. & Mangan, J., 2012, Proceedings of the 17th Annual Logistics Research Network (LRN) Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Service business logics in industrial companies

  Holmlund, M. & Strandvik, T., 2012, AMA Servsig 2012 International Service Research Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Service innovation in manufacturing: a business model perspective

  Kowalkowski, C. & Kindström, D., 2012, ISBM Academic Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Service innovations and innovation ecosystems as social constructions

  Helkkula, A., Kelleher, C. & Toivonen, M., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012. Mickelsson, J. & Helkkula, A. (eds.). Hanken School of Economics

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review