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2017
The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services
Aspara, J., Klein, J. F., Luo, X. & Tikkanen, H., 09.11.2017, In: Journal of Service Research. 21, 2, p. 249-262 14 p.
Research output: Contribution to journal › Literature review › peer-review

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19 Citations (Scopus)