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Research Output

2020

Parents' burdens of service for children with ASD – implications for service providers

Helkkula, A., Buoye, A. J., Choi, H., Lee, M. K., Liu, S. Q. & Keiningham, T. L., 2020, (Accepted/In press) In : Journal of Service Management.

Research output: Contribution to journalArticleScientificpeer-review

2019

Archetypes of service innovation: implications for sustainable development goals

Helkkula, A., Kowalkowski, C. & Tronvoll, B., 12.06.2019, QUIS16 Advancing Service Research and Practice . CTF - Service Research Center, Karlstad University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Culture & Technologies

Helkkula, A., Russo Spena, T., Arnould, E. & Pels, J., 06.06.2019, University of Naples "Federico II": The Naples Forum on Service 2019.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2018

Archetypes of Service Innovation: Implications for Value Cocreation

Helkkula, A., Kowalkowski, C. & Tronvoll, B., 01.01.2018, In : Journal of Service Research. 21, 3, p. 284-301 18 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
32 Citations (Scopus)

A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues

Kaartemo, V. & Helkkula, A., 17.10.2018, In : Journal of Creating Value. 4, 2, p. 1-18 18 p.

Research output: Contribution to journalArticleScientificpeer-review

Smartphone Apps

Dube, A. & Helkkula, A., 2018, The SAGE Encyclopedia of the Internet. Warf, B. (ed.). London ; Thousand Oaks: Sage publications, Vol. 3. p. 801-802

Research output: Chapter in Book/Report/Conference proceedingEntry for encyclopedia / dictionaryProfessional

The Contextual Nature of Value and Value Cocreation

Helkkula, A., Dube, A. & Arnould, E., 2018, The Sage Handbook of Service-Dominant Logic. Vargo, S. L. & Lusch, R. F. (eds.). Thousand Oaks, CA : Sage publications, p. 118-132

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2017

Experiential savings among Grey Nomads

Sweeney, J. & Helkkula, A., 2017, QUIS 15, The 15th International Research Symposium on Service Excellence in Management, Porto, Portugal 12-15 June 2017.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Grey Nomads: Who Do they think they are?

Sweeney, J. & Helkkula, A., 12.2017, ANZMAC 2017 Conference Proceedings.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Human-to-nonhuman value co-creation and resource integration: parasocial actors in a service ecosystem

Gidhagen, M., Helkkula, A., Löbler, H., Jonas, J., Sörhammar, D. & Tronvoll, B., 06.2017, Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda : Proceedings of the 2017 Naples Forum on Service. Gummesson, E., Mele, C. & Polese, F. (eds.). Tricase: Youcanprint Self-Publishing

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Patient Healing in Health Care: Exploring Causal Attributions and Implications for Well-being

Gallan, A. & Helkkula, A., 2017, Proceedings of the Summer AMA Conference 2017.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Patient Recovery in Health Care: Exploring Causal Attributions and Implications for Well-being

Gallan, A. & Helkkula, A., 2017, Frontiers in Service Conference 2017, June 22-25, 2017, New York, NY: Abstract book. New York: Fordham University’s Gabelli School of Business

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, J. R., Snyder, H., Elg, M., Witell, L., Helkkula, A., Hogan, S. J. & Anderson, L., 02.2017, In : Journal of Service Management. 28, 1, p. 2-33

Research output: Contribution to journalArticleScientificpeer-review

55 Citations (Scopus)

Value Proposal Co-Creation in Online Community-Based Idea Contests

Kelleher, C., Céilleachair, A. Ó., Helkkula, A. & Peppard, J., 2017, Innovating in Practice: Perspectives and Experiences. Russo-Spena, T., Mele, C. & Nuutinen, M. (eds.). Cham: Springer, p. 291-316

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2016

Cultural Dimensions of Co-creation of Service Experiences: Western Medicine’s Neo-Colonialization of Traditional Chinese Medicine

Helkkula, A., Chen, A. & Arnould, E., 2016, Proceedings of CCT 2016 Lille. 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer Approach to the Use of Big Data: Wearables for Service

Dube, A. & Helkkula, A., 06.2016, Proceedings of SERVSIG 2016 Conference. Maastricht: Maastricht University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

Emergence of innovative ideas in the Socio-cyberspace: Dream Catching

Helkkula, A. & Dube, A., 2016, 5th Forum of Markets and Marketing, 13-16 June, 2016 Venice, Italy Conference Proceedings. University of Warwick

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Social co-creation practices: gift-giving, sharing and mutuality

Mele, C., Helkkula, A. & Russo Spena, T., 09.2016, What's ahead in service research? New perspectives for business and society: 26th Annual RESER Conference 2016 . RESER - European Association for Research on Services

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2015

App communication on Instagram: A netnographic study of a young human brand Isac Elliot

Helkkula, A., Dube, A., Holmlund, M., Pylvänäinen, T., Hallberg, A. & Hellberg, M., 12.09.2015, The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings. Sundbo, J., Fuglsang, L., Sorensen, F. & Balsby, N. (eds.). Copnhagen: Roskilde University, p. 1056-1068 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Frontline managers as experiencing innovators

Helkkula, A., 2015, European marketing academy annual conference (EMAC) 2015 Proceedings.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Service culture and value experiences of everyday service: North-South divide.

Helkkula, A., Russo Spena, T., Mele, C., Improta, V. & Kelleher, C., 2015, The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings. Sundbo, J., Fuglsang, L., Sorensen, F. & Balsby, N. (eds.). Roskilde University, 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Service experience co-creation: conceptualization, implications, and future research directions

Jaakkola, E., Helkkula, A. & Aarikka-Stenroos, L., 2015, In : Journal of Service Management. 26, 2, p. 182-205 24 p.

Research output: Contribution to journalArticleScientificpeer-review

137 Citations (Scopus)

Service experiences beyond the direct use: Indirect customer use experiences of smartphone apps

Dube, A. & Helkkula, A., 14.04.2015, In : Journal of Service Management. 26, 2, p. 224-248 25 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
29 Citations (Scopus)

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 273-281 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access

Understanding and advancing service experience co-creation

Jaakkola, E., Helkkula, A. & Aarikka-Stenroos, L., 2015, In : Journal of Service Management. 26, 2

Research output: Contribution to journalArticleScientific

2014

Am I worth it? Gifting myself with luxury

Kauppinen-Räisänen, H., Gummerus, J., von Koskull, C., Finne, Å., Helkkula, A., Kowalkowski, C. & Rindell, A., 2014, In : Journal of Fashion Marketing and Management. 18, 2, p. 112-132 21 p.

Research output: Contribution to journalArticleScientificpeer-review

File
8 Citations (Scopus)

Co-creating value in online community-based idea contests – Understanding and managing contested participant and company orientations

Kelleher, C., O' Cheilleachair, A., Helkkula, A. & Peppard, J., 16.06.2014, 4th Forum of Markets and Marketing 2014. Karlstad: CTF - Service Research Center, Karlstad University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Dream Catching for Innovation to Sustain Healthy Lifestyles: From Use Experiences to Dream Experiences

Dube, A., Helkkula, A. & Strandvik, T., 12.09.2014, The 24th Annual RESER Conference proceedings: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare. Helsinki

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

From Managing to Co-creating Service Experience with Customers

Helkkula, A., 2014, Customer Experience Management: Enhancing Experience and Value Through Service Management. Kandampully, J. (ed.). Dubuque: Kendall Hunt Publishing Company, Chapter 7

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Home in an Institution or Institution at Home: (Dis)engaged Consumers' Experiences in Long-Term Eldercare

Kelleher, C., Kuusterä, K. & Helkkula, A., 26.06.2014, Consumer Culture Theory conference. Schouten, J. (ed.). Helsinki: Aalto-yliopisto, 22 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Revisiting user-based service innovation: When, Whom, How to engage users?

Gummerus, J., Koskull von, C. & Helkkula, A., 2014, AMA Servsig 2014 Conference proceedings: Services marketing and the new economic and social landscape. University of Macedonia

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 15.06.2014, AMA SERVSIG 2014 Conference Proceedings: Services Marketing in the New Economic and Social Landscape. Tsiotsou, R. & Hajidimitriou, Y. (eds.). Thessaloniki: University of Macedonia, p. 51-53 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File
2013

Different approaches to service innovation and their contribution to value co-creation

Helkkula, A., Kowalkowski, C. & Tronvoll, B., 09.2013, 1st Workshop on Service Innovation Research. Edvardsson, B., Colurcio, M. & Witell, L. (eds.). Roma: Aracne editrice, p. 37-42 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Dream catching

Strandvik, T. & Helkkula, A., 10.2013, In : Mercury Magazine. Autumn/Winter, 5-6, p. 21 1 p., Issue 5-6.

Research output: Contribution to journalArticleProfessional

File

Dream Catching: Discovering innovations that customers will buy

Strandvik, T., Helkkula, A. & Dube, A., 21.08.2013, 22nd Nordic Academy of Management Conference Proceedings. Rejkavik, 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Health Service Science: Review and Research Agenda

Helkkula, A. & McColl-Kennedy, J., 02.12.2013, Marketing Academy ANZMAC.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Negative and deferred value in healthcare: Challenges and choices in life-treatening illnesses

Helkkula, A., Kelleher, C., Linna, M., Holttinen, H., Joensuu, T. & Hautalahti, M., 02.12.2013, Marketing Academy ANZMAC.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Service research in the context of healthcare – recommendations from prominent scholars’ for future research

Helkkula, A., Peltokorpi, A., Reijonsaari, K. & Iso-Mustajärvi, A., 10.06.2013, The 13th International Research Symposium on Service Excellence in Managemen. 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

SERVSIG 2012: Innovative Service Perspectives: Editoral

Heinonen, K., Helkkula, A. & Holmlund, M., 2013, In : Managing Service Quality. 23, 4, 4 p.

Research output: Contribution to journalArticleScientific

File

Value and value co-creation in public healthcare systems

Helkkula, A., Linna, M. & Kelleher, C., 18.06.2013, Naples Forum on Service 2013, University of Naples ”Federico II”, Ischia, Italy, June 18-21. . p. 1-13 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2012

An overview of user involvement in NSD/NPD research

von Koskull, C., Gummerus, J., Helkkula, A. & Toivonen, M., 2012, AMA SERVSIG International Research Conference 2012.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Characterizing Value as an Experience – Implications for Researchers and Managers

Helkkula, A., Kelleher, C. & Pihlström, M. H., 02.2012, In : Journal of Service Research. 15, 1, p. 59-75 17 p.

Research output: Contribution to journalArticleScientificpeer-review

File
261 Citations (Scopus)

From no influence to sole influence: various levels of user involvement in new service and product development research

von Koskull, C., Gummerus, J. & Helkkula, A., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki. Mickelsson, J. & Helkkula, A. (eds.). Hanken School of Economics

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Practices and experiences: challenges and opportunities for value research

Helkkula, A., Kelleher, C. & Pihlström, M. H., 2012, In : Journal of Service Management. 23, 4, p. 554-570 17 p.

Research output: Contribution to journalArticleScientificpeer-review

File
41 Citations (Scopus)

Service Innovation as an Experience: Differences between Employee and User Narratives

Helkkula, A. & Holopainen, M., 2012, User-Based Innovations in Services. Toivonen, M. & Sundby, J. (eds.). Edward Elgar Publishing

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Service innovations and innovation ecosystems as social constructions

Helkkula, A., Kelleher, C. & Toivonen, M., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012. Mickelsson, J. & Helkkula, A. (eds.). Hanken School of Economics

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2011

Characterising the concept of service experience

Helkkula, A., 2011, In : Journal of Service Management. 22, 3, p. 367-389 23 p.

Research output: Contribution to journalArticleScientificpeer-review

113 Citations (Scopus)

Co-creating health

Reijonsaari, K., Helkkula, A. & Linna, M., 2011, Service Dominant logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda. Gummesson, E., Mele, C. & Polese, F. (eds.). Napoli: Giannini Editore

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions

Kelleher, C., Whalley, A. & Helkkula, A., 2011, Research in Consumer Behavior. Belk, R. W., Grayson, K., Muñiz, A. M. & Schau, H. J. (eds.). Emerald Group Publishing, Vol. 13. p. 1-18 18 p. (Emerald Book Series; vol. 13).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

7 Citations (Scopus)

Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions

Kelleher, C., Whalley, A. & Helkkula, A., 07.07.2011, Consumer Culture Theory Conference. Grayson, K., Muniz, A. M. & Schau, H. J. (eds.). Evanston, IL, Vol. Kellogg School of Business.

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional