• 29 Citations
  • 1 h-Index
20092020

Research output per year

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Research Output

2020
Open Access
2019

Technology in use - characterizing customer self-service devices (SSDS)

Gummerus, J., Lipkin, M. M-L., Dube, A. & Heinonen, K., 11.02.2019, In : Journal of Services Marketing. 33, 1, p. 44-56 13 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
1 Citation (Scopus)
2018

Customer Value Dimensions in E-Healthcare Services: Lessons from Finland

Lindberg-Repo, K. H. & Dube, A., 2018, Health Economics and Healthcare Reform: Breakthroughs in Research and Practice. I. R. M. A. (ed.). Hershey, PA : IGI Global, p. 42-55

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Smartphone Apps

Dube, A. & Helkkula, A., 2018, The SAGE Encyclopedia of the Internet. Warf, B. (ed.). London ; Thousand Oaks: Sage publications, Vol. 3. p. 801-802

Research output: Chapter in Book/Report/Conference proceedingEntry for encyclopedia / dictionaryProfessional

The Contextual Nature of Value and Value Cocreation

Helkkula, A., Dube, A. & Arnould, E., 2018, The Sage Handbook of Service-Dominant Logic. Vargo, S. L. & Lusch, R. F. (eds.). Thousand Oaks, CA : Sage publications, p. 118-132

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2016

Branding Design Heritage for Prestige: Case Marimekko

Lindberg-Repo, K. H. & Dube, A., 07.2016, SΜΕs Abstracts: 13th Annual International Conference on SΜΕs, Entrepreneurship and Innovation: Management – Marketing – Economic - Social Aspects: 4th Annual International Colloquium on Branding and Panel on Small Societies-Small Business-Small Cities & Villages. Papanikos, G. (ed.). Athens: Athens Institute for Education and Research, p. 24-25 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

Customer Approach to the Use of Big Data: Wearables for Service

Dube, A. & Helkkula, A., 06.2016, Proceedings of SERVSIG 2016 Conference. Maastricht: Maastricht University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

Emergence of innovative ideas in the Socio-cyberspace: Dream Catching

Helkkula, A. & Dube, A., 2016, 5th Forum of Markets and Marketing, 13-16 June, 2016 Venice, Italy Conference Proceedings. University of Warwick

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2015

App communication on Instagram: A netnographic study of a young human brand Isac Elliot

Helkkula, A., Dube, A., Holmlund, M., Pylvänäinen, T., Hallberg, A. & Hellberg, M., 12.09.2015, The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings. Sundbo, J., Fuglsang, L., Sorensen, F. & Balsby, N. (eds.). Copnhagen: Roskilde University, p. 1056-1068 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Customer learning in phenomenological service experience: experiential learning through apps

Dube, A., 12.06.2015, Conference proceedings of the 2015 Naples Forum on Service: Service dominant logic, network and systems theory and service science. Gummesson, E., Mele, C. & Polese, F. (eds.). Naples: Universita' degli Studi di Napoli Federico II

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer value dimensions in e-healthcare services: Lessons from Finland

Lindberg-Repo, K. H. & Dube, A., 01.10.2015, In : International Journal of E-Services and Mobile Applications. 7, 4, p. 17-29 13 p.

Research output: Contribution to journalArticleScientificpeer-review

Service experiences beyond the direct use: Indirect customer use experiences of smartphone apps

Dube, A. & Helkkula, A., 14.04.2015, In : Journal of Service Management. 26, 2, p. 224-248 25 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
28 Citations (Scopus)

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 273-281 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access
2014

Customer Experience Exemplars: Angry Birds

Dube, A., 2014, Customer Experience Management: Enhancing Experience and Value Through Service Management. Kandampully, J. (ed.). 1 ed. Dubuque: Kendall Hunt Publishing Company

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access
File

Customer Identification of Service Innovations based on Everyday Innovation Experiences

Dube, A., 15.06.2014, AMA SERVSIG 2014 International Service Research Conference Proceedings: Services Marketing in the New Economic and Social Landscape. Tsiotsou, R. & Hajidimitriou, Y. (eds.). Thessaloniki: University of Macedonia, p. 28-29 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

Dream Catching for Innovation to Sustain Healthy Lifestyles: From Use Experiences to Dream Experiences

Dube, A., Helkkula, A. & Strandvik, T., 12.09.2014, The 24th Annual RESER Conference proceedings: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare. Helsinki

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 15.06.2014, AMA SERVSIG 2014 Conference Proceedings: Services Marketing in the New Economic and Social Landscape. Tsiotsou, R. & Hajidimitriou, Y. (eds.). Thessaloniki: University of Macedonia, p. 51-53 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

Titans of Service: Building Strategic Service Leadership

Lindberg-Repo, K. H. & Dube, A., 2014, Helsinki: Brand Audit Group. 164 p.

Research output: Book/ReportBookScientificpeer-review

Open Access
File
2013

Dream Catching: Discovering innovations that customers will buy

Strandvik, T., Helkkula, A. & Dube, A., 21.08.2013, 22nd Nordic Academy of Management Conference Proceedings. Rejkavik, 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Service Innovation as Consumer Experienced Phenomenon: A Service Experience Investigation of Smartphone Apps

Dube, A., 08.06.2013, 2013 Frontiers in Service Conference Proceedings. p. 74 74 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File
2012

Branding Through Service Innovations: A Competitive Advantage Perspective

Dube, A. & Lindberg-Repo, K. H., 07.06.2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference. Mickelsson, J. & Helkkula, A. (eds.). Helsinki: Hanken School of Economics, p. 10 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Unraveling Service Innovations: An Integrated Conceptual Framework

Dube, A., 07.06.2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference. Mickelsson, J. & Helkkula, A. (eds.). Helsinki: Hanken School of Economics, p. 96 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2010

Branding strategies for a global challenge: A roadmap for firms expanding into global market

Dube, A. & Lindberg-Repo, K. H., 09.04.2010, Book of Abstracts: 6th International Conference of the AM's Brand, Identity and Corporate Reputation SIG. Barcelona: ESADE - Ramon Llull University, p. 97 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Service Innovations: Orientation for New Strategic Capital

Lindberg-Repo, K. H. & Dube, A., 16.09.2010, New Directions New Insights: Conference Proceedings. Garaus, M., Weitzl, W., Wolfsteiner, E. & Zimprich, M. (eds.). Vienna: University of Vienna, p. 86 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File
2009

Titans of Branding

Lindberg-Repo, K. H., Mehra, E., Gupta, N., Dube, A. & Kaul, V., 2009, Helsinki: Gummerus. 115 p.

Research output: Book/ReportBookProfessional