Research output per year
Research output per year
Personal profile
Additional Education Information
Doctor of Science (Economics and Business Administration)
Hanken School of Economics
Master of Science (Economics and Business Administration)
Örebro University
Bachelor of Science (Economics and Business Administration)
Örebro University
Education information
Doctor of Science (Economics and Business Administration), Business Economics, Hanken School of Economics, Finland, 2016
Keywords
- 512 Business and Management
- Service Logic
- Service Marketing
- Service Management
- Customer Logic
- Value for the Customer
- Value Creation/Destruction
- Retail Banking
- Narratives
- Netnography
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Network
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Research output
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Value-in-use and service quality: do customers see a difference?
Medberg, G. & Grönroos, C., 30.06.2020, In: Journal of Service Theory and Practice. 30, 4-5, p. 507-529 23 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open AccessFile3 Citations (Scopus) -
Doctor On Demand: Finnish Patients’ Experiences of Online Medical Video Consultations
Medberg, G., 21.01.2021, 30th RESER International Congress Proceedings: Value Co-Creation and Innovation in the New Service Economy. Rubalcaba, L. (ed.). Madrid: RESER - European Association for Research on ServicesResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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The Continuing Evolution of Value Research in Service Marketing
Mickelsson, K-J. & Medberg, G., 21.01.2021, 30th RESER International Congress Proceedings: Value Co-Creation and Innovation in the New Service Economy. Rubalcaba, L. (ed.). Madrid: RESER - European Association for Research on ServicesResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Netnography as a tool for understanding customers: implications for service research and practice
Heinonen, K. & Medberg, G., 18.09.2018, In: Journal of Services Marketing. 32, 6, p. 657-679 23 p.Research output: Contribution to journal › Review Article › peer-review
Open AccessFile37 Citations (Scopus) -
How Do Customers Perceive Value-In-Use? Empirical Insights from Bank Service Stories
Medberg, G., 2016, Helsinki: Hanken School of Economics. 161 p.Research output: Thesis › Doctoral Thesis › Monograph
Open Access
Prizes
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Emerald Literati Network Highly Commended Paper Award 2021
Medberg, Gustav (Recipient) & Grönroos, Christian (Recipient), 11.06.2021
Prize: Prizes and awards
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Emerald Literati Network Outstanding Paper Award 2019
Heinonen, Kristina (Recipient) & Medberg, Gustav (Recipient), 11.06.2019
Prize: Prizes and awards
Activities
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The 30th Annual RESER Conference
Gustav Medberg (Speaker: Presenter) & Karl-Jacob Mickelsson (Speaker: Presenter)
22.01.2021Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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The 30th Annual RESER Conference
Gustav Medberg (Speaker: Presenter)
22.01.2021Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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2020 Doctoral Colloquium in Marketing
Gustav Medberg (Speaker: Opponent/discussant)
01.10.2020Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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Anders Parment
Gustav Medberg (Host)
25.11.2019 → 26.11.2019Activity: Hosting a visitor › Hosted academic visit at Hanken
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Anders Parment
Gustav Medberg (Host)
03.12.2018 → 04.12.2018Activity: Hosting a visitor › Hosted academic visit at Hanken