• 14 Citations
  • 1 h-Index
20092018

Research output per year

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Personal profile

Research areas

C2C interactions in social networks

Additional Education Information

M.Sc. (Economics)

Keywords

  • 512 Business and Management
  • Marketing

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Research Output

  • 14 Citations
  • 1 h-Index
  • 4 Conference contribution
  • 4 Article
  • 1 Review Article

Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda

Heinonen, K., Jaakkola, E. & Neganova, I., 2018, In : Journal of Service Theory and Practice. 28, 6, p. 710-732 23 p.

Research output: Contribution to journalReview ArticleScientificpeer-review

Open Access
File
  • 13 Citations (Scopus)

    Foundations and manifestations of customer-to-customer value creation

    Heinonen, K., Jaakkola, E. & Neganova, I., 09.06.2015, Service dominant logic.: Network and systems theory and service science. Gummesson, E., Mele, C. & Polese, F. (eds.). Naples, p. 58-58 1 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    File

    Social commerce design features on e-commerce websites and their influence on consumer impressions and behavioral intentions

    Neganova, I., 16.09.2015, Innovation, Entrepreneurship and Sustainable Value Chain in a Dynamic Environment. Vrontis, D., Weber, J. & Tsoukatos, E. (eds.). EuroMed Press, p. 2686-2687 2 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Open Access

    Service-based dominant logic

    Neganova, I., 06.2014, International Research Symposium in Service Management. University of Tartu, 5 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Open Access
    File
  • Development of innovation products based on the consumers’ preferences

    Neganova, I. & Neganova, V., 2011, In : International Journal of Management Cases. 13, Special Issue: CIRCLE Conference, p. 261-266 6 p.

    Research output: Contribution to journalArticleScientificpeer-review

    Prizes

    Emerald Literati Network Highly Commended Award 2019

    Heinonen, Kristina (Recipient), Elina Jaakkola (Recipient) & Neganova, Irina (Recipient), 2019

    Prize: Prizes and awards

  • Activities

    • 2 Organisation of / participation in conferences, workshops, courses, seminars

    5th International Research Symposium in Service Management (IRSSM)

    Irina Neganova (Speaker: Presenter)

    08.06.201411.06.2014

    Activity: Participating in or organising an eventOrganisation of / participation in conferences, workshops, courses, seminars

    2014 Annual International Educational Marketing program Markstrat

    Irina Neganova (Attendee)

    08.03.201415.03.2014

    Activity: Participating in or organising an eventOrganisation of / participation in conferences, workshops, courses, seminars