Research output per year
Research output per year
PhD
P.O. Box 479
00101 Helsinki
Finland
Research activity per year
CURRENT POSITIONS
Professor of Service and Relationship Marketing, Department of Marketing, Hanken School of Economics, Helsinki, Finland (01/2015-)
Head of Subject, Department of Marketing, Hanken School of Economics (since February 2023)
Director, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland (2010 – present)
Co-chair of Research Area Competition Economics & Service Strategy, Hanken School of Economics (since 2019)
Adjunct Professor (Docent) of Marketing, specifically customer-centric service marketing University of Tampere (since December 2013)
American Marketing Association SERVSIG, Co-Chair (since June 2022)
OTHER ACADEMIC POSITIONS
Board member, CTF Center for Service Research, Karlstad University (since 2019)
Fulbright Research Fellow, University of Massachusetts Boston (2018)
Chair, Finnish Union of University Professors, local chapter (since 2015)
PAST POSITIONS
Assistant Professor (tenure track) and Assistant Professor, Department of Marketing, Hanken School of Economics, Helsinki, Finland (2005-2014)
Post Doctoral Researcher, LTT Research LTD, Helsinki School of Economics (2004)
Doctoral researcher, FCSRM Finnish Centre for Service and Relationship Management graduate school, Helsinki, Finland (2001-2004)
Assistant Professor, Department of Marketing, Swedish School of Economics and Business Administration, Helsinki, Finland (1999-2000)
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Associate Editor, International Journal of Consumer Studies
08.2022 → …
SERVSIG Co-Chair, American Marketing Association
06.2022 → …
Co-chair, American Marketing Association Service special interest group SERVSIG
06.2022 → …
Associate Editor, Journal of Service Theory and Practice
01.2019 → …
Fulbright fellow, University of Massachusetts
02.2018 → 06.2018
Board member, Finnish Association for Business Administration (Kauppatieteellinen yhdistys)
04.2014 → 03.2020
Adjunct professor, University of Tampere
12.2013 → …
Research output: Contribution to journal › Article › Scientific › peer-review
Research output: Contribution to journal › Article › Scientific › peer-review
Research output: Contribution to journal › Article › Scientific › peer-review
Research output: Contribution to journal › Article › Scientific › peer-review
Research output: Contribution to journal › Article › Scientific › peer-review
Heinonen, K., Ciuchita, R. & Rahman, A.
01.01.2021 → 31.12.2023
Project: Externally funded project
Heinonen, K. & Pura, M.
01.01.2015 → 30.06.2016
Project: Externally funded project
Heinonen, K., Strandvik, T. & Mickelsson, K.
01.08.2008 → 31.12.2011
Project: Externally funded project
Kristina Heinonen (Chair)
Activity: Membership › Membership in special-interest organisation
Kristina Heinonen (Associate Editor)
Activity: Publication peer-review and editorial work › Scientific journal
Kristina Heinonen (Board member)
Activity: Membership › Membership in academic committee, council, board
Kristina Heinonen (Associate Editor)
Activity: Publication peer-review and editorial work › Scientific journal
Kristina Heinonen (Member of editorial board)
Activity: Publication peer-review and editorial work › Scientific journal
Heinonen, Kristina (Recipient) & Medberg, Gustav (Recipient), 11.06.2019
Prize: Prizes and awards
Heinonen, Kristina (Recipient), Jaakkola, Elina (Recipient) & Neganova, Irina (Recipient), 2019
Prize: Prizes and awards
Heinonen, Kristina (Recipient), 2018
Prize: Prizes and awards
Heinonen, Kristina (Recipient), 2016
Prize: Prizes and awards
21.11.2021
1 item of Media coverage
Press/Media: Press / Media
22.09.2021
1 Media contribution
Press/Media: Press / Media
23.06.2021
1 item of Media coverage
Press/Media: Press / Media
21.06.2021
1 item of Media coverage
Press/Media: Press / Media