Larissa Becker – Research output — Haris - Hanken’s Research Portal

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12 Article
1 Chapter

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2022

Understanding and managing customer experiences
Jaakkola, E., Becker, L. & Panina, E., 2022, The Palgrave Handbook of Service Management . Edvardsson, B. & Tronvoll, B. (eds.). Cham: Palgrave Macmillan, p. 655-675
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review