• 294 Citations
  • 10 h-Index
20092018

Research output per year

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Personal profile

Education information

Doctor of Science (Economics and Business Administration), Business Economics, Handelshögskolan i Stockholm, Sweden, 1993

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Research Output

Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension

Söderlund, M. & Oikarinen, E-L., 06.02.2018, In : Journal of Retailing and Consumer Services. 42, May, p. 55-64 10 p.

Research output: Contribution to journalArticleScientificpeer-review

  • 5 Citations (Scopus)

    Short Brand Stories on Packaging: An Examination of Consumer Responses

    Solja, E. H., Liljander, V. & Söderlund, M., 03.03.2018, In : Psychology and Marketing. 35, 4, p. 294-306

    Research output: Contribution to journalArticleScientificpeer-review

    Open Access
    File
  • 6 Citations (Scopus)

    The proactive employee on the floor of the store and the impact on customer satisfaction

    Söderlund, M., 20.03.2018, In : Journal of Retailing and Consumer Services. 43, July, p. 46-53 8 p.

    Research output: Contribution to journalArticleScientificpeer-review

  • 10 Citations (Scopus)

    Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers

    Colliander, J., Söderlund, M. & Marder, B., 29.09.2018, In : Jornal of Travel Research. 18 p.

    Research output: Contribution to journalArticleScientificpeer-review

  • 1 Citation (Scopus)

    Influencing consumers to choose environment friendly offerings: Evidence from field experiments

    Kristensson, P., Wästlund, E. & Söderlund, M., 01.07.2017, In : Journal of Business Research. 76, p. 89-97 9 p.

    Research output: Contribution to journalArticleScientificpeer-review

  • 17 Citations (Scopus)