• P.O. Box 479

    00101 Helsinki

    Finland

  • 1073 Citations
  • 17 h-Index
1994 …2020

Research output per year

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Research Output

1995

Buyer Perceived Service Quality in Industrial Networks

Holmlund, M. & Kock, S., 1995, In : Industrial Marketing Management. 24, 2, p. 109-121 13 p.

Research output: Contribution to journalArticleScientificpeer-review

File
46 Citations (Scopus)
1996

Buyer Dominated Relationships in a Supply Chain: A Case Study of Four Small-Sized Suppliers

Holmlund, M. & Kock, S., 1996, In : International Small Business Journal. 15, 1, p. 26-40

Research output: Contribution to journalArticleScientificpeer-review

60 Citations (Scopus)

Relationship Marketing: The Importance of Customer Perceived Service Quality in Retail Banking

Holmlund, M. & Kock, S., 1996, In : The Service Industries Journal. 16, 3, p. 287-304 18 p.

Research output: Contribution to journalArticleScientificpeer-review

1997

What are Relationships in Business Networks?

Holmlund, M. & Törnroos, J-Å., 1997, In : Management Decision. 5, 4, p. 304-309 6 p.

Research output: Contribution to journalArticleScientificpeer-review

File
77 Citations (Scopus)
1998

Relationships and the Internationalisation of Finnish Small and Medium-Sized Companies

Holmlund, M. & Kock, S., 1998, In : International Small Business Journal. 16, 4, p. 46-63 18 p.

Research output: Contribution to journalArticleScientificpeer-review

File
151 Citations (Scopus)
1999

Perception Configurations in Business Relationships

Holmlund, M. & Strandvik, T., 1999, In : Management Decision. 37, 9, p. 686-696 11 p.

Research output: Contribution to journalArticleScientificpeer-review

File
16 Citations (Scopus)
2001

The D&D Model: Dimensions and Domains of Perceived Relationship Quality Perceptions

Holmlund, M., 2001, In : The Service Industries Journal. 21, 3, p. 13-36

Research output: Contribution to journalArticleScientificpeer-review

2003

Teenagers on the Net

Sorsa, S. & Holmlund, M., 2003, In : Journal of Internet Commerce. 2, 4, p. 13-34

Research output: Contribution to journalArticleScientificpeer-review

2004

Analyzing Business Relationships and Distinguishing Different Interaction Levels

Holmlund, M., 2004, In : Industrial Marketing Management. 33, 4, p. 279-287 9 p.

Research output: Contribution to journalArticleScientificpeer-review

File
95 Citations (Scopus)
2005

55+ People as Internet Users

Vuori, S. & Holmlund, M., 2005, In : Marketing Intelligence & Planning. 23, 1, p. 58-76 19 p.

Research output: Contribution to journalArticleScientificpeer-review

54 Citations (Scopus)

Exploring and Managing Negative Incidents in Business Relationships

Holmlund, M. & Strandvik, T., 2005, In : Journal of Customer Behavior. 4, 2, p. 227-250 24 p.

Research output: Contribution to journalArticleScientificpeer-review

Stress in Business Relationships

Holmlund, M. & Strandvik, T., 2005, In : Journal of Business & Industrial Marketing. 20, 1, p. 12-22 11 p.

Research output: Contribution to journalArticleScientificpeer-review

File
47 Citations (Scopus)
2006

Relationship Initiation in Business-to-Business Services

Edvardsson, B., Holmlund, M. & Strandvik, T., 2006, 4th Nordic Workshop on Relationship Dynamics, Oct 6 -8, 2006. Tähtinen, J. (ed.). Yli-ii, 26 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Store Brands vs. Manufacturer Brands: Consumer Perceptions and Buying of Chocolate Bars in Finland

Lybeck, A., Holmlund, M. & Sääksjärvi, M. C., 2006, In : The International Review of Retail, Distribution and Consumer Research. 16, 4, p. 471-492 22 p.

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)
2007

Challenges in the Transition from Industrial Services to Service

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, Academy of Marketing Services SIG, 21st Service Workshop.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Defining Industrial Services

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, 17th Annual Frontiers in Service Conference, Oct 4 -7, 2007. San Fransisco

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Initiation of Business-to-Business Relationships

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, 23rd Annual IMP Conference, Aug 29-Sept 1, 2007. Naudé, P., Zolkiewski, J. & Henneberg, S. (eds.). Manchester

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Initiation of Business-to-Business Relationships in Service-Dominant Settings

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, The 10th International Research Symposium on Service Excellence in Management QUIS, June 14 – 17, 2007. Brown, S., Edvardsson, B., Ford, R. & Johnston (eds.). Florida, 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Small and medium-sized enterprises' internationalization and the influence of importing on exporting

Holmlund, M., Kock, S. & Vanyushyn, V., 2007, In : International Small Business Journal. 25, 5, p. 459-477 19 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
42 Citations (Scopus)

Suggesting and comparing different scopes on quality management: production, service, relationship, and network

Holmlund, M., 2007, In : Total quality management & business excellence. 18, 8, p. 847-859 13 p.

Research output: Contribution to journalArticleScientificpeer-review

10 Citations (Scopus)
2008

A definition, model, and empirical analysis of business-to-business relationship quality

Holmlund, M., 2008, In : Journal of Service Management. 19, 1, p. 32-62 31 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
45 Citations (Scopus)

Customer Needing

Strandvik, T., Holmlund, M. & Edvardsson, B., 2008, Helsinki: Swedish School of Economics and Business Administration. 14 p. (Swedish School of Economics and Business Administration. Working Papers; no. 536)

Research output: Book/ReportCommissioned reportProfessional

Customer Needing Dynamics in Business Markets

Strandvik, T., Holmlund, M. & Edvardsson, B., 2008, 5th Nordic Workshop on Relationship Dynamics, Oct 2 - 4, 2008. Holmlund, M., Strandvik, T. & Tähtinen, J. (eds.). Harjattula, 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

From the Seller’s Offering to the Customer’s Needing in a Business-to-Business Setting

Strandvik, T., Holmlund, M. & Edvardsson, B., 2008, 24rd Annual IMP Conference, Sept 4-6, 2008. Waluszewski, A. & Baraldi, E. (eds.).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

How to Diagnose Business-to-Business Relationships by Mapping Negative Incidents

Strandvik, T. & Holmlund, M., 2008, In : Journal of Marketing Management. 24, 3-4, p. 361-381 21 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
5 Citations (Scopus)

Initiation of business relationships in service-dominant settings

Edvardsson, B., Holmlund, M. & Strandvik, T., 2008, In : Industrial Marketing Management. 37, 3, p. 339-350 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
80 Citations (Scopus)
2009

Consumer Knowledge of Functional Foods

Sääksjärvi, M. C., Holmlund, M. & Tanskanen, N., 2009, In : The International Review of Retail, Distribution and Consumer Research. 19, 2, p. 135-156 22 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
17 Citations (Scopus)

Cooperation with Competitors and Internationalization

Vanyushyn, V., Holmlund, M. & Kock, S., 2009, In : Journal of Euromarketing. 18, 2, p. 89-100 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
9 Citations (Scopus)

Customer Needing - A Contrast to the Seller-Based Offering

Strandvik, T., Holmlund, M. & Edvardsson, B., 2009, Conference proceedings of Center for Business and Industrial Marketing (CBIM ) Academic Workshop, January 16 – 19, 2009, Atlanta, Georgia, USA. Atlanta

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer Needing - A Mental Model of What the Buyer Buys

Strandvik, T., Holmlund, M. & Edvardsson, B., 2009, 18th IPSERA Conference April 5-8, 2009. Oestrich-Winkel, 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Customer Needing Dynamics in Business Markets

Strandvik, T., Holmlund, M. & Edvardsson, B., 2009, 4th International Conference in Business Market Management, March 18-20, 2009. Ritter, T. (ed.). Copenhagen, 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Seller-initiated relationship ending An empirical study of professional business-to-business services

Holmlund, M. & Hobbs, P., 2009, In : Managing Service Quality. 19, 3, p. 266-285 20 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
14 Citations (Scopus)
2010

Changing the Business Map Will Change the Business Landscape

Strandvik, T. & Holmlund, M., 2010, NORD2010, 6th Nordic Workshop on Relationship Dynamics, Gimo, Sweden, October 6-8, 2010. Havila, V. (ed.). Uppsala, 22 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer-Centric Co-Creation of Value Propositions

Kelleher, C., Helkkula, A. & Holmlund, M., 2010, 18th International Colloquium in Relationship Marketing. University of Reading, Henley Business School, Reading, UK, September 27-30, 2010. Dibley, A. (ed.). Henley, UK, 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Vad utvärderar konsumenter i e-tjänster

Holmlund, M. & Harju, T., 2010, In : Ekonomiska Samfundets Tidskrift. 63, 1, p. 5-12 8 p.

Research output: Contribution to journalArticleScientificpeer-review

2011

An Exploration of How Mature Women Buy Clothing: Empirical Insights and a Model

Holmlund, M., Hagman, A. & Polsa, P., 2011, In : Journal of Fashion Marketing and Management. 15, 1, p. 108-122 14 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
31 Citations (Scopus)

The Significance of Mental Models in Business

Holmlund, M. & Strandvik, T., 31.08.2011, Conference proceedings of 27th IMP Conference, Glasgow, Scotland, August 31-September, 2011. Paliwoda, S. (ed.). Glasgow, Scotland, Vol. 27. 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2012

Business Logics in Industrial Companies – The Rise and Evolution of a Business Logic

Holmlund, M. & Strandvik, T., 10.2012, NoRD Nordic Workshop on Relationship Dynamics . Umeå, Sweden, Vol. 7. 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer Needing: A Challenge for the Seller Offering

Strandvik, T., Holmlund, M. & Edvardsson, B., 20.01.2012, In : Journal of Business & Industrial Marketing. 27, 2, p. 132-141 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
62 Citations (Scopus)

Disintermediation Mechanisms in Industrial Service Channels: Evidence from an Abductive Qualitative Study

Holmlund, M., Brozovic, D. & Nordin, F., 09.2012, MIT research seminar. 22 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Ett relationsperspektiv på tjänster

Holmlund, M. & Strandvik, T., 2012, Marknadsföring i tjänsteekonomin. Echeverri, P. & Edvardsson, B. (eds.). Lund: Studentlitteratur, p. 66-74 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Interactive Resource Development in New Business Relationships: A Commentary Essay

Holmlund, M., 02.2012, In : Journal of Business Research. 65, 2, p. 218-219 2 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
2 Citations (Scopus)

Service business logics in industrial companies

Holmlund, M. & Strandvik, T., 2012, AMA Servsig 2012 International Service Research Conference.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2013

A NORDIC PERSPECTIVE ON RELATIONSHIP DYNAMICS

Holmlund, M., Ryan, A., Tähtinen, J., Edvardsson, B., Grønhaug, K., Halinen, A., Harrison, D., Havila, V., Renström, H., Salmi, A. & Strandvik, T., 08.2013, 29th IMP Conference: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES: Special session: The Complexities of Relationship Dynamics. Johnston, W. J., Cavusgil, T. S. & Donthu, N. (eds.). Atlanta, GA, Vol. 29.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Disintermediation in Business-to-Business Service Channels: Mechanisms and Challenges

Nordin, F., Brozovic, D. & Holmlund, M., 11.10.2013, In : Journal of Business-to-Business Marketing. 20, 4, p. 179-192 15 p.

Research output: Contribution to journalArticleScientificpeer-review

12 Citations (Scopus)

Ethics and Responsibility in Relationship Marketing: The Business School and the Next Generation of Managers

Perret, J. & Holmlund, M., 29.10.2013, In : Marketing Intelligence & Planning. 31, 7, p. 746-763 18 p.

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)

SERVSIG 2012: Innovative Service Perspectives: Editoral

Heinonen, K., Helkkula, A. & Holmlund, M., 2013, In : Managing Service Quality. 23, 4, 4 p.

Research output: Contribution to journalArticleScientific

File

Special Issue: Innovative Service Perspectives: Journal of Service Management 24 (5)

Heinonen, K., Holmlund, M. & Strandvik, T., 09.2013, 6 p.

Research output: Book/ReportAnthologyScientificpeer-review

Stimulating Innovative Service Research: editorial

Heinonen, K., Holmlund, M. & Strandvik, T., 09.2013, In : Journal of Service Management. 24, 5, p. 476-481 6 p.

Research output: Contribution to journalArticleScientific

2014

How to Develop Theory and Keep Our Jobs – The NoRD Perspective on Relationships Dynamics

Holmlund, M., Ryan, A. & Tähtinen, J., 10.2014, 8th NoRD, Nordic Workshop on Relationship Dynamics. Harrison, D. (ed.). Oslo: BI Norwegian Business School, 30 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific