• P.O. Box 479

    00101 Helsinki

    Finland

  • 1072 Citations
  • 17 h-Index
1994 …2020

Research output per year

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Research Output

Anthology

Special Issue: Innovative Service Perspectives: Journal of Service Management 24 (5)

Heinonen, K., Holmlund, M. & Strandvik, T., 09.2013, 6 p.

Research output: Book/ReportAnthologyScientificpeer-review

Article

55+ People as Internet Users

Vuori, S. & Holmlund, M., 2005, In : Marketing Intelligence & Planning. 23, 1, p. 58-76 19 p.

Research output: Contribution to journalArticleScientificpeer-review

54 Citations (Scopus)

Actionable Marketing Knowledge: A Close Reading of Representation, Knowledge and Action in Market Research

Diaz Ruiz, C. & Holmlund, M., 21.09.2017, In : Industrial Marketing Management. 66, October, p. 172-180 9 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
8 Citations (Scopus)

A definition, model, and empirical analysis of business-to-business relationship quality

Holmlund, M., 2008, In : Journal of Service Management. 19, 1, p. 32-62 31 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
45 Citations (Scopus)

Analyzing Business Relationships and Distinguishing Different Interaction Levels

Holmlund, M., 2004, In : Industrial Marketing Management. 33, 4, p. 279-287 9 p.

Research output: Contribution to journalArticleScientificpeer-review

File
95 Citations (Scopus)

An Exploration of How Mature Women Buy Clothing: Empirical Insights and a Model

Holmlund, M., Hagman, A. & Polsa, P., 2011, In : Journal of Fashion Marketing and Management. 15, 1, p. 108-122 14 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
31 Citations (Scopus)

Buyer Dominated Relationships in a Supply Chain: A Case Study of Four Small-Sized Suppliers

Holmlund, M. & Kock, S., 1996, In : International Small Business Journal. 15, 1, p. 26-40

Research output: Contribution to journalArticleScientificpeer-review

60 Citations (Scopus)

Buyer Perceived Service Quality in Industrial Networks

Holmlund, M. & Kock, S., 1995, In : Industrial Marketing Management. 24, 2, p. 109-121 13 p.

Research output: Contribution to journalArticleScientificpeer-review

File
46 Citations (Scopus)

Consumer Involvement in Supply Networks: A Cubic Typology of C2B2C and C2B2B Business Models

Aspara, J., Grant, D. B. & Holmlund, M., 2020, (Accepted/In press) In : Industrial Marketing Management.

Research output: Contribution to journalArticleScientificpeer-review

Consumer Knowledge of Functional Foods

Sääksjärvi, M. C., Holmlund, M. & Tanskanen, N., 2009, In : The International Review of Retail, Distribution and Consumer Research. 19, 2, p. 135-156 22 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
17 Citations (Scopus)

Cooperation with Competitors and Internationalization

Vanyushyn, V., Holmlund, M. & Kock, S., 2009, In : Journal of Euromarketing. 18, 2, p. 89-100 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
9 Citations (Scopus)

Crafting Customer Insight: What We Can Learn from the Revival of the Vinyl Record

Schauman, S., Heinonen, K. & Holmlund, M., 05.2020, (Accepted/In press) In : Business Horizons.

Research output: Contribution to journalArticleScientificpeer-review

Customer experience management in the age of big data analytics: A strategic framework

Holmlund, M., Van Vaerenbergh, Y., Ciuchita, R., Ravald, A., Sarantopoulos, P., Villarroel Ordenes, F. & Zaki, M., 06.02.2020, In : Journal of Business Research. 116, p. 356-365 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
7 Citations (Scopus)

Customer Needing: A Challenge for the Seller Offering

Strandvik, T., Holmlund, M. & Edvardsson, B., 20.01.2012, In : Journal of Business & Industrial Marketing. 27, 2, p. 132-141 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
62 Citations (Scopus)

Digitalization Challenging Institutional Logics: Top Executive Sensemaking of Service Business Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.01.2017, In : Journal of Service Theory and Practice. 27, 1, p. 219-236 18 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
10 Citations (Scopus)

Disintermediation in Business-to-Business Service Channels: Mechanisms and Challenges

Nordin, F., Brozovic, D. & Holmlund, M., 11.10.2013, In : Journal of Business-to-Business Marketing. 20, 4, p. 179-192 15 p.

Research output: Contribution to journalArticleScientificpeer-review

12 Citations (Scopus)

Ethics and Responsibility in Relationship Marketing: The Business School and the Next Generation of Managers

Perret, J. & Holmlund, M., 29.10.2013, In : Marketing Intelligence & Planning. 31, 7, p. 746-763 18 p.

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)

Exploring and Managing Negative Incidents in Business Relationships

Holmlund, M. & Strandvik, T., 2005, In : Journal of Customer Behavior. 4, 2, p. 227-250 24 p.

Research output: Contribution to journalArticleScientificpeer-review

Financial Well-Being: A Conceptualization and Research Agenda

Brüggen, E. C., Hogreve, J., Holmlund, M., Kabadayi, S. & Löfgren, M., 23.03.2017, In : Journal of Business Research. 79, October, p. 228-237 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
70 Citations (Scopus)

Guest editorial: a new dawn for qualitative service research

Witell, L., Holmlund, M. & Gustafsson, A., 14.02.2020, In : Journal of Services Marketing. 34, 1, p. 1-7 7 p.

Research output: Contribution to journalArticleScientific

Open Access
File
2 Citations (Scopus)

How to Develop Theory and Keep Our Jobs. The Role of Academic 'Gatherings' in Our Theory Development Practice

Tähtinen, J., Ryan, A. & Holmlund, M., 13.05.2016, In : Marketing Theory. 36, 2, p. 250-256 7 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
5 Citations (Scopus)

How to Diagnose Business-to-Business Relationships by Mapping Negative Incidents

Strandvik, T. & Holmlund, M., 2008, In : Journal of Marketing Management. 24, 3-4, p. 361-381 21 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
5 Citations (Scopus)

Impression Management Tactics in Sustainability Reporting

Sandberg, M. & Holmlund, M., 09.2015, In : Social Responsibility Journal. 11, 4, p. 677-689 13 p.

Research output: Contribution to journalArticleScientificpeer-review

19 Citations (Scopus)

Initiation of business relationships in service-dominant settings

Edvardsson, B., Holmlund, M. & Strandvik, T., 2008, In : Industrial Marketing Management. 37, 3, p. 339-350 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
80 Citations (Scopus)

In More Ways than One: The Role of Academic Gatherings in Theory Building

Ryan, A., Holmlund, M. & Tähtinen, J., 13.05.2016, In : Marketing Theory. 16, 2, p. 271-275 5 p.

Research output: Contribution to journalArticleScientific

Open Access
File

Interactive Resource Development in New Business Relationships: A Commentary Essay

Holmlund, M., 02.2012, In : Journal of Business Research. 65, 2, p. 218-219 2 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
2 Citations (Scopus)

Mental models of customer ownership in the executive board: A case study in the pension insurance sector

Talonen, A., Holmlund, M. & Strandvik, T., 25.05.2018, In : Journal of Co-operative Organization and Management. 6, 1, p. 1-10 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
2 Citations (Scopus)

Organizational Behavior in Innovation, Marketing, and Purchasing in Business Service Contexts: An Agenda for Academic Inquiry

Holmlund, M., Kowalkowski, C. & Biggemann, S., 2016, In : Journal of Business Research. 69, 7, p. 2457-2462 6 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
12 Citations (Scopus)

Perception Configurations in Business Relationships

Holmlund, M. & Strandvik, T., 1999, In : Management Decision. 37, 9, p. 686-696 11 p.

Research output: Contribution to journalArticleScientificpeer-review

File
16 Citations (Scopus)

Relationship Marketing: The Importance of Customer Perceived Service Quality in Retail Banking

Holmlund, M. & Kock, S., 1996, In : The Service Industries Journal. 16, 3, p. 287-304 18 p.

Research output: Contribution to journalArticleScientificpeer-review

Relationships and the Internationalisation of Finnish Small and Medium-Sized Companies

Holmlund, M. & Kock, S., 1998, In : International Small Business Journal. 16, 4, p. 46-63 18 p.

Research output: Contribution to journalArticleScientificpeer-review

File
151 Citations (Scopus)

Self-Marketing Brand Skills for Business Students

Manai, A. & Holmlund, M., 01.08.2015, In : Marketing Intelligence & Planning. 33, 5, p. 749-762 14 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
8 Citations (Scopus)

Seller-initiated relationship ending An empirical study of professional business-to-business services

Holmlund, M. & Hobbs, P., 2009, In : Managing Service Quality. 19, 3, p. 266-285 20 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
14 Citations (Scopus)

SERVSIG 2012: Innovative Service Perspectives: Editoral

Heinonen, K., Helkkula, A. & Holmlund, M., 2013, In : Managing Service Quality. 23, 4, 4 p.

Research output: Contribution to journalArticleScientific

File

Signing up for Voluntary Simplicity – Consumer Motives and Effects

Pravet, I. & Holmlund, M., 13.02.2018, In : Society and Business Review. 13, 1, p. 80-99

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File

Small and medium-sized enterprises' internationalization and the influence of importing on exporting

Holmlund, M., Kock, S. & Vanyushyn, V., 2007, In : International Small Business Journal. 25, 5, p. 459-477 19 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
42 Citations (Scopus)

Stimulating Innovative Service Research: editorial

Heinonen, K., Holmlund, M. & Strandvik, T., 09.2013, In : Journal of Service Management. 24, 5, p. 476-481 6 p.

Research output: Contribution to journalArticleScientific

Store Brands vs. Manufacturer Brands: Consumer Perceptions and Buying of Chocolate Bars in Finland

Lybeck, A., Holmlund, M. & Sääksjärvi, M. C., 2006, In : The International Review of Retail, Distribution and Consumer Research. 16, 4, p. 471-492 22 p.

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)

Stress in Business Relationships

Holmlund, M. & Strandvik, T., 2005, In : Journal of Business & Industrial Marketing. 20, 1, p. 12-22 11 p.

Research output: Contribution to journalArticleScientificpeer-review

File
47 Citations (Scopus)

Suggesting and comparing different scopes on quality management: production, service, relationship, and network

Holmlund, M., 2007, In : Total quality management & business excellence. 18, 8, p. 847-859 13 p.

Research output: Contribution to journalArticleScientificpeer-review

10 Citations (Scopus)

Teenagers on the Net

Sorsa, S. & Holmlund, M., 2003, In : Journal of Internet Commerce. 2, 4, p. 13-34

Research output: Contribution to journalArticleScientificpeer-review

The D&D Model: Dimensions and Domains of Perceived Relationship Quality Perceptions

Holmlund, M., 2001, In : The Service Industries Journal. 21, 3, p. 13-36

Research output: Contribution to journalArticleScientificpeer-review

The Mental Footprint of Marketing in the Boardroom

Strandvik, T., Holmlund, M. & Grönroos, C., 26.03.2014, In : Journal of Service Management. 25, 2, p. 241-252 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
24 Citations (Scopus)

The NoRD as a Community of Practice in Research

Holmlund, M., Tähtinen, J. & Ryan, A., 13.05.2016, In : Marketing Theory. 16, 2, p. 269-271 3 p.

Research output: Contribution to journalArticleScientific

Open Access
File
1 Citation (Scopus)

Vad utvärderar konsumenter i e-tjänster

Holmlund, M. & Harju, T., 2010, In : Ekonomiska Samfundets Tidskrift. 63, 1, p. 5-12 8 p.

Research output: Contribution to journalArticleScientificpeer-review

Viewpoint: Getting Your Qualitative Service Research Published

Holmlund, M., Witell, L. & Gustafsson, A., 21.03.2020, In : Journal of Services Marketing. 34, 1, p. 111-116 6 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File

What are Relationships in Business Networks?

Holmlund, M. & Törnroos, J-Å., 1997, In : Management Decision. 5, 4, p. 304-309 6 p.

Research output: Contribution to journalArticleScientificpeer-review

File
77 Citations (Scopus)

What Do Business Customers Value? An Empirical Study of Value Propositions in a Servitization Context

Sakyi-Gyinae, K. & Holmlund, M., 30.05.2018, In : Technology Innovation Management Review. 8, 5, p. 36-43 8 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File

“One of These Days, Things are Going to Change!” How Do you Make Sense of Market Disruption?

Strandvik, T., Holmlund, M. & Lähteenmäki, I., 13.04.2018, In : Business Horizons. 61, 3, p. 477-486 10 p.

Research output: Contribution to journalArticleScientificpeer-review

4 Citations (Scopus)