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    00101 Helsinki

    Finland

  • 1072 Citations
  • 17 h-Index
1994 …2020

Research output per year

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Research Output

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Conference contribution
2019

A Strategic Framework for Understanding and Managing Customer Experience Feedback

Ciuchita, R., Holmlund, M., Ravald, A., Sarantopoulos, P., Van Vaerenbergh, Y., Villarroel-Ordenes, F. & Zaki, M., 30.06.2019, QUIS16 Advancing Service Research and Practice . CTF - Service Research Center, Karlstad University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Market Innovation in Service Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 10.06.2019, QUIS16 Advancing Service Research and Practice. CTF - Service Research Center, Karlstad University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2018

Business Relationship Dynamics as Duality of Stability and Change

Tähtinen, J. & Holmlund, M., 18.09.2018, NoRD Workshop on Relationship Dynamics. Karlstad: CTF - Service Research Center, Karlstad University, Vol. 10. 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Market Dynamics as a Managerial Sensemaking Issue

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 18.09.2018, NoRD Workshop on Relationship Dynamics. 10 ed. Karlstad: CTF - Service Research Center, Karlstad University, 30 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Unveiling What Actually Drives Financial Well-Being

Braun, U., Brüggen, E., Hogreve, J., Holmlund, M. & Kabadayi, S., 06.09.2018, Frontiers in Service Conference. Austin, Texas: Texas State University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2017

Business Relationship Dynamics as Stability and Change

Tähtinen, J. & Holmlund, M., 19.06.2017, Proceedings of the 22nd CBIM Academic Workshop. Nordin, F. (ed.). Stockholm: University of Stockholm

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Financial Well-Being in Transformative Service Research: A Conceptualization and Research Agenda

Brüggen, E. C., Hogreve, J., Holmlund, M., Kabadayi, S. & Löfgren, M., 12.06.2017, Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. Patricio, L. (ed.). Porto, Vol. 15.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Financial Well-Being in Transformative Service Research: A Conceptualization and Research Agenda

Brüggen, E., Hogreve, J., Holmlund, M., Kabadayi, S. & Löfgren, M., 22.06.2017, Abstract book: Frontiers in Service Conference, June 22-25 2017, New York, NY. New York: Fordham University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Making Sense of a Disruptive Market: Insights from Wealth Management

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.06.2017, Proceedings of the 15th QUIS Symposium : International Research Symposium on Service Excellence in Management. Patricio, L. (ed.). Porto, Vol. 15.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2016

An Empirical Study on Value Propositions: A Dyadic Approach

Sakyi-Gyinae, K. & Holmlund, M., 05.12.2016, Marketing in a Post-Disciplinary Era : ANZMAC 2016. Fortin, D. & Ozanne, L. K. (eds.). Chrístchurch: University of Canterbury

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

How to Study Business Relationship Dynamics as Stability and Change?

Tähtinen, J. & Holmlund, M., 27.09.2016, Nordic Workshop on Relationship Dynamics. Tähtinen, J. (ed.). Noormarkku: Turku School of Economics , Vol. 9. 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Managers’ Reflections on the Dynamics of Markets

Strandvik, T., Holmlund, M. & Heinonen, K., 27.09.2016, Nordic Workshop on Relationship Dynamics. Tähtinen, J. (ed.). Noormarkku: Turku School of Economics , Vol. 9. 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Top Managers Making Sense of Disruptions in Financial Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 30.08.2016, 32nd IMP conference: Change and Transformation of Markets, Networks and Relationships. Poznan: Poznań University of Economics and Business, 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Value Propositions in a Servitization Context

Sakyi-Gyinae, K. & Holmlund, M., 06.09.2016, The 24th International Colloquium in Relationship Marketing (ICRM) : Digitally Empowered Relationships – A Blessing or a Curse for Relationship Marketing?. Munzel, A. & Meyer-Waarden, L. (eds.). Toulouse: IAE Toulouse School of Management, Vol. 24. p. 56

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2015

App communication on Instagram: A netnographic study of a young human brand Isac Elliot

Helkkula, A., Dube, A., Holmlund, M., Pylvänäinen, T., Hallberg, A. & Hellberg, M., 12.09.2015, The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings. Sundbo, J., Fuglsang, L., Sorensen, F. & Balsby, N. (eds.). Copnhagen: Roskilde University, p. 1056-1068 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Making Sense of Customer Relationships in Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 26.08.2015, 31th Annual IMP Conference and Doctoral Colloquium : Organizing Sustainable BtoB Relationships – Designing in Changing Networks. Kolding: University Press of Southern Denmark, Vol. 31.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
2014

How to Develop Theory and Keep Our Jobs – The NoRD Perspective on Relationships Dynamics

Holmlund, M., Ryan, A. & Tähtinen, J., 10.2014, 8th NoRD, Nordic Workshop on Relationship Dynamics. Harrison, D. (ed.). Oslo: BI Norwegian Business School, 30 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Managers’ Mental Maps of Customer Relationships in Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 2014, 8th NoRD, Nordic Workshop on Relationship Dynamics. Harrison, D. (ed.). BI Norwegian Business School, 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

2013

A NORDIC PERSPECTIVE ON RELATIONSHIP DYNAMICS

Holmlund, M., Ryan, A., Tähtinen, J., Edvardsson, B., Grønhaug, K., Halinen, A., Harrison, D., Havila, V., Renström, H., Salmi, A. & Strandvik, T., 08.2013, 29th IMP Conference: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES: Special session: The Complexities of Relationship Dynamics. Johnston, W. J., Cavusgil, T. S. & Donthu, N. (eds.). Atlanta, GA, Vol. 29.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2012

Business Logics in Industrial Companies – The Rise and Evolution of a Business Logic

Holmlund, M. & Strandvik, T., 10.2012, NoRD Nordic Workshop on Relationship Dynamics . Umeå, Sweden, Vol. 7. 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Disintermediation Mechanisms in Industrial Service Channels: Evidence from an Abductive Qualitative Study

Holmlund, M., Brozovic, D. & Nordin, F., 09.2012, MIT research seminar. 22 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Service business logics in industrial companies

Holmlund, M. & Strandvik, T., 2012, AMA Servsig 2012 International Service Research Conference.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2011

The Significance of Mental Models in Business

Holmlund, M. & Strandvik, T., 31.08.2011, Conference proceedings of 27th IMP Conference, Glasgow, Scotland, August 31-September, 2011. Paliwoda, S. (ed.). Glasgow, Scotland, Vol. 27. 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2010

Changing the Business Map Will Change the Business Landscape

Strandvik, T. & Holmlund, M., 2010, NORD2010, 6th Nordic Workshop on Relationship Dynamics, Gimo, Sweden, October 6-8, 2010. Havila, V. (ed.). Uppsala, 22 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer-Centric Co-Creation of Value Propositions

Kelleher, C., Helkkula, A. & Holmlund, M., 2010, 18th International Colloquium in Relationship Marketing. University of Reading, Henley Business School, Reading, UK, September 27-30, 2010. Dibley, A. (ed.). Henley, UK, 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2009

Customer Needing - A Contrast to the Seller-Based Offering

Strandvik, T., Holmlund, M. & Edvardsson, B., 2009, Conference proceedings of Center for Business and Industrial Marketing (CBIM ) Academic Workshop, January 16 – 19, 2009, Atlanta, Georgia, USA. Atlanta

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer Needing - A Mental Model of What the Buyer Buys

Strandvik, T., Holmlund, M. & Edvardsson, B., 2009, 18th IPSERA Conference April 5-8, 2009. Oestrich-Winkel, 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Customer Needing Dynamics in Business Markets

Strandvik, T., Holmlund, M. & Edvardsson, B., 2009, 4th International Conference in Business Market Management, March 18-20, 2009. Ritter, T. (ed.). Copenhagen, 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

2008

Customer Needing Dynamics in Business Markets

Strandvik, T., Holmlund, M. & Edvardsson, B., 2008, 5th Nordic Workshop on Relationship Dynamics, Oct 2 - 4, 2008. Holmlund, M., Strandvik, T. & Tähtinen, J. (eds.). Harjattula, 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

From the Seller’s Offering to the Customer’s Needing in a Business-to-Business Setting

Strandvik, T., Holmlund, M. & Edvardsson, B., 2008, 24rd Annual IMP Conference, Sept 4-6, 2008. Waluszewski, A. & Baraldi, E. (eds.).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2007

Challenges in the Transition from Industrial Services to Service

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, Academy of Marketing Services SIG, 21st Service Workshop.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Defining Industrial Services

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, 17th Annual Frontiers in Service Conference, Oct 4 -7, 2007. San Fransisco

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Initiation of Business-to-Business Relationships

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, 23rd Annual IMP Conference, Aug 29-Sept 1, 2007. Naudé, P., Zolkiewski, J. & Henneberg, S. (eds.). Manchester

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Initiation of Business-to-Business Relationships in Service-Dominant Settings

Edvardsson, B., Holmlund, M. & Strandvik, T., 2007, The 10th International Research Symposium on Service Excellence in Management QUIS, June 14 – 17, 2007. Brown, S., Edvardsson, B., Ford, R. & Johnston (eds.). Florida, 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

2006

Relationship Initiation in Business-to-Business Services

Edvardsson, B., Holmlund, M. & Strandvik, T., 2006, 4th Nordic Workshop on Relationship Dynamics, Oct 6 -8, 2006. Tähtinen, J. (ed.). Yli-ii, 26 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific