• 34 Citations
  • 3 h-Index
20132020

Research output per year

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Personal profile

Education information

M.Sc. (Econ.), Hanken School of Economics, Finland, 2012

External positions

KATAJA Coordinator

01.01.2013 → …

Keywords

  • 512 Business and Management
  • Customer experience
  • service marketing and management
  • customer perspective
  • customer-dominant logic

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Research Output

Exploring Customer Experiences with Smart Self-service: A Customer Ecosystem Approach

Lipkin, M., 2020, Helsinki: Hanken School of Economics. 182 p.

Research output: ThesisDoctoral ThesisCollection of Articles

Open Access

Technology in use - characterizing customer self-service devices (SSDS)

Gummerus, J., Lipkin, M. M-L., Dube, A. & Heinonen, K., 11.02.2019, In : Journal of Services Marketing. 33, 1, p. 44-56 13 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
  • 3 Citations (Scopus)

    A consumer perspective on news as a transformative service

    Strandvik, T., Mickelsson, K-J. & Lipkin, M., 2017, Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. p. 21 25 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Active News Consumers and the News Service in Transition

    Mickelsson, K-J., Lipkin, D., Strandvik, T. & Lipkin, M. M-L., 2017, Helsinki: Hanken School of Economics. 59 p.

    Research output: Book/ReportCommissioned reportProfessional

    Open Access

    Characterizing the elements of ordinary in the customer experience

    Lipkin, M. & Heinonen, K., 2017, Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Prizes

    2014 Highly commended Award

    Michaela Lipkin (Recipient), 2014

    Prize: Prizes and awards

  • Highly Commended Award

    Michaela Lipkin (Recipient), 2017

    Prize: Prizes and awards

  • The best student paper award presented by SERVSIG

    Michaela Lipkin (Recipient), 18.06.2016

    Prize: Prizes and awards

    Young Service Researcher Award

    Michaela Lipkin (Recipient), 2014

    Prize: Prizes and awards

    Activities

    • 19 Organisation of / participation in conferences, workshops, courses, seminars
    • 4 Visit to other institution
    • 3 Scientific journal

    Journal of Service Management (Journal)

    Michaela Lipkin (Reviewer)
    01.2017

    Activity: Publication peer-review and editorial workScientific journal

    7th International Research Symposium in Service Management (IRSSM)

    Michaela Lipkin (Speaker: Chair)
    20.06.2016

    Activity: Participating in or organising an eventOrganisation of / participation in conferences, workshops, courses, seminars

    Marketing Department's Research Workshop

    Michaela Lipkin (Chair of organizing committee)
    27.01.2016

    Activity: Participating in or organising an eventOrganisation of / participation in conferences, workshops, courses, seminars

    Delft University of Technology

    Michaela Lipkin (Visit abroad)
    01.06.201631.12.2016

    Activity: Visiting an external institutionVisit to other institution

    Journal of Services Marketing (Journal)

    Michaela Lipkin (Reviewer)
    09.04.2015

    Activity: Publication peer-review and editorial workScientific journal