Photo of Robert Ciuchita

Robert Ciuchita

PhD

  • 62 Citations
  • 1 h-Index
20132020

Research output per year

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Personal profile

Education information

Doctor of Science (Economics and Business Administration), Business Economics, Maastricht University, Netherlands, 2016

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Research Output

  • 62 Citations
  • 1 h-Index
  • 4 Article
  • 3 Conference contribution
  • 1 Chapter

Customer experience management in the age of big data analytics: A strategic framework

Holmlund, M., Van Vaerenbergh, Y., Ciuchita, R., Ravald, A., Sarantopoulos, P., Villarroel Ordenes, F. & Zaki, M., 06.02.2020, In : Journal of Business Research. 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
  • A Strategic Framework for Understanding and Managing Customer Experience Feedback

    Ciuchita, R., Holmlund, M., Ravald, A., Sarantopoulos, P., Van Vaerenbergh, Y., Villarroel-Ordenes, F. & Zaki, M., 30.06.2019, QUIS16 Advancing Service Research and Practice . CTF - Service Research Center, Karlstad University

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Drivers of Continuous Usage: A Consumer Perspective on Mobile Payment Service Ecosystems

    Ciuchita, R., Mahr, D., Odekerken-Schröder, G. & Wetzels, M., 2019, Marketing and Mobile Financial Services: A Global Perspective on Digital Banking Consumer Behaviour: A Global Perspective on Digital Banking Consumer Behaviour. A. Shaikh, A. & Karjaluoto, H. (eds.). London ; New York: Routledge, p. 135-158 24 p. (Routledge Studies in Marketing).

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  • “Deal with it”: How coping with e-service innovation affects the customer experience

    Ciuchita, R., Mahr, D. & Odekerken-Schröder, G., 24.06.2019, In : Journal of Business Research. 103, October, p. 130-141 12 p.

    Research output: Contribution to journalArticleScientificpeer-review

  • 1 Citation (Scopus)

    Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits

    Henkel, A. P., Boegershausen, J., Ciuchita, R. & Odekerken-Schröder, G., 04.01.2017, In : Journal of the Association for Consumer Research. 2, 1, p. 26-47 22 p.

    Research output: Contribution to journalArticleScientificpeer-review