• 1890 Citations
  • 16 h-Index
19942019

Research output per year

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Research Output

2019

Market Innovation in Service Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 10.06.2019, QUIS16 Advancing Service Research and Practice. CTF - Service Research Center, Karlstad University

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Revealing business customers’ hidden value formation in service

Strandvik, T., Heinonen, K. & Vollmer, S., 2019, In : Journal of Business & Industrial Marketing. 34, 6, p. 1145-1159 15 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
2018

Between outside and inside – Liminality of corporate heritage

Rindell, A. & Strandvik, T., 2018, Proceedings of the 7th International Corporate Heritage Symposium.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Corporate brand relationships influence on the initiation of customer relationships in B2B service

Rindell, A. & Strandvik, T., 2018, Proceedings of the 20th International Corporate Identity Group ICIG 2018. p. 30-31 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Corporate image heritage in B2B

Rindell, A. & Strandvik, T., 2018, Proceedings of the Corporate and Marketing Communications Conference CMC 2018.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Market Dynamics as a Managerial Sensemaking Issue

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 18.09.2018, NoRD Workshop on Relationship Dynamics. 10 ed. Karlstad: CTF - Service Research Center, Karlstad University, 30 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Mental models of customer ownership in the executive board: A case study in the pension insurance sector

Talonen, A., Holmlund, M. & Strandvik, T., 25.05.2018, In : Journal of Co-operative Organization and Management. 6, 1, p. 1-10 10 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File

Revealing the Hidden Corporate Brand Perspective in Business Relationships

Koporcic, N., Norrgrann, A., Rindell, A., Saraniemi, S., Strandvik, T. & Törnroos, J-Å., 2018, 10th Nordic Workshop on Relationship Dynamics - NoRD2018.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The Dynamics Of Corporate Brand Relationships In B2B Service Business

Strandvik, T. & Rindell, A., 2018, 10th Nordic Workshop on Relationship Dynamics-NoRD2018, Karlstad, Sweden, September 19-21, 2018 .

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

“One of These Days, Things are Going to Change!” How Do you Make Sense of Market Disruption?

Strandvik, T., Holmlund, M. & Lähteenmäki, I., 13.04.2018, In : Business Horizons. 61, 3, p. 477-486 10 p.

Research output: Contribution to journalArticleScientificpeer-review

2017

A consumer perspective on news as a transformative service

Strandvik, T., Mickelsson, K-J. & Lipkin, M., 2017, Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. p. 21 25 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Active News Consumers and the News Service in Transition

Mickelsson, K-J., Lipkin, D., Strandvik, T. & Lipkin, M. M-L., 2017, Helsinki: Hanken School of Economics. 59 p.

Research output: Book/ReportCommissioned report

Open Access

Customer Ecosystems and the News Consumption Experience

Mickelsson, K-J., Strandvik, T. & Lipkin, D., 2017, Proceedings of the 24th Nordic Academy of Management Conference (NFF 2017). Bodö

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customers' Corporate Brand Relationships in B2B

Rindell, A. & Strandvik, T., 2017, 5th International Consumer Brand Relationships Conference Proceedings. Porto, Portugal: Porto Business

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Digitalization Challenging Institutional Logics: Top Executive Sensemaking of Service Business Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.01.2017, In : Journal of Service Theory and Practice. 27, 1, p. 219-236 18 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
9 Citations (Scopus)

Making Sense of a Disruptive Market: Insights from Wealth Management

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.06.2017, Proceedings of the 15th QUIS Symposium : International Research Symposium on Service Excellence in Management. Patricio, L. (ed.). Porto, Vol. 15.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Presence – A Complement to Service Interaction

Strandvik, T. & Heinonen, K., 2017, Proceedings of the International Research Symposium on Service Excellence in Management (QUIS), June 12-15 2017, Porto, Portugal.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Reflections on customers’ primary role in markets

Heinonen, K. & Strandvik, T., 15.09.2017, In : European Management Journal. 36, 1, p. 1-11 11 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
10 Citations (Scopus)

Revealing business customer’s hidden value formation: A customer-dominant logic perspective

Strandvik, T., Heinonen, K. & Vollmer, S., 2017, Proceedings of the 22nd CBIM 2017 Academic Workshop. Stockholm: Stockholm Business School

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2016

Company Anniversaries as an Expression of Corporate History or Corporate Heritage

Rindell, A., Tikkanen, H. & Strandvik, T., 2016, Proceedings of the International Symposium on Corporate Heritage. Aix-Marseille Graduate School of Management

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Corporate Customers' Brand Relationships Influence on Customer Relationships in B2B Service

Rindell, A. & Strandvik, T., 2016, 19th symposium of the International Corporate Idenity Group (ICIG): Corporate/Organisational Marketing in the 21st Century: Challenges and Opportunities in Turbulent Times. University of Essex

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer Value Formation in a Business-to-Business Setting

Strandvik, T., Heinonen, K. & Vollmer, S., 2016, Conference Proceedings SERVSIG Conference 2016 . Maastricht: Maastricht University, p. 31-32 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Emotional Strategizing in Service Innovation

Koskull von, C., Strandvik, T. & Tronvoll, B., 02.2016, In : Management Decision. 54, 2, p. 270-287

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)

Exploring the Embedded Business Offering - the Case of Activity Trackers

Lipkin, M. M-L., Heinonen, K. & Strandvik, T., 2016, Conference Proceedings SERVSIG 2016 Maastricht. Maastricht: Service Science Factory, p. 519-523

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

How Employees form the Organisational Identity (Over time / Heritage)

Rindell, A., Tikkanen, H. & Strandvik, T., 2016, 10th Global Brand Conference of the AM's Brand, Corporate Identity and Reputation SIGSpecial Interest Group. University of Turku

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Managers’ Reflections on the Dynamics of Markets

Strandvik, T., Holmlund, M. & Heinonen, K., 27.09.2016, Nordic Workshop on Relationship Dynamics. Tähtinen, J. (ed.). Noormarkku: Turku School of Economics , Vol. 9. 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Top Managers Making Sense of Disruptions in Financial Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 30.08.2016, 32nd IMP conference: Change and Transformation of Markets, Networks and Relationships. Poznan: Poznań University of Economics and Business, 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2015

A customer dominant (CDL) perspective on customer relationships and relationship marketing

Strandvik, T. & Heinonen, K., 2015, Relationship Marketing: Back to the Roots and into the Future: Proceedings from the ICRM 2015. Gummerus, J. (ed.). Hanken School of Economics

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Customer-dominant logic: foundations and implications

Heinonen, K. & Strandvik, T., 2015, In : Journal of Services Marketing. 29, 6/7, p. 472-484

Research output: Contribution to journalArticleScientificpeer-review

84 Citations (Scopus)

Essentials of Customer Dominant Logic

Strandvik, T. & Heinonen, K., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 111-128 18 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access

How Brand Relationships Affect the Initiation of Customer Relationships in B2B Service

Rindell, A. & Strandvik, T., 16.09.2015, Proceedings 23rd International Colloquium on Relationship Marketing (ICRM): Relationship Marketing: Back to the Roots and into the Future. Gummerus, J. (ed.). Helsinki: Hanken School of Economics, p. 39-39 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Making Sense of Customer Relationships in Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 26.08.2015, 31th Annual IMP Conference and Doctoral Colloquium : Organizing Sustainable BtoB Relationships – Designing in Changing Networks. Kolding: University Press of Southern Denmark, Vol. 31.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Managerial Sensemaking in Business Marketing

Strandvik, T. & Holmlund, M., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 295-307 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access

Mission impossible - emotional strategizing in service innovation management

Koskull von, C., Tronvoll, B. & Strandvik, T., 02.06.2015, 31st EGOS Colloquium 2015 Proceedings: Subtheme 61: Strategy as practice: Cognition, Emotions and Strategy.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Seeing beyond the visible customer- introducing a customer ecosystem perspective on service

Heinonen, K. & Strandvik, T., 12.08.2015, Business in Society. Copenhagen Business School, (Academy of Management Annual Meeting Proceedings).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access

Shopping day: A study with the PhotoActive smartphone application

Lipkin, M. M-L., Mickelsson, K-J., Strandvik, T. & Söderlund, M., 2015, The Proceedings of the 23rd Nordic Academy of Management Conference NFF 2015 : Business in Society. Copenhagen Business School

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 273-281 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access

Value co-creation: critical reflections

Grönroos, C., Strandvik, T. & Heinonen, K., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 69-81 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access

We might know what we are selling, but do we know what the customer is buying?

Strandvik, T. & Holmlund, M., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (eds.). Helsinki: Hanken School of Economics, p. 205-218 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Open Access

When details are the embodiment of the essence in customer relationships

Strandvik, T. & Heinonen, K., 12.08.2015, Business in society.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2014

Discovering the unfolding of service innovations

von Koskull, C. & Strandvik, T., 2014, In : Journal of Business & Industrial Marketing. 29, 2, p. 143-150 8 p.

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)

Dream Catching for Innovation to Sustain Healthy Lifestyles: From Use Experiences to Dream Experiences

Dube, A., Helkkula, A. & Strandvik, T., 12.09.2014, The 24th Annual RESER Conference proceedings: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare. Helsinki

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Emotional strategizing in service innovation management

Koskull von, C., Strandvik, T. & Tronvall, B., 2014, AMA Servsig 2014 Conference. University of Macedonia, 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Ethical Consumers' Brand Avoidance

Rindell, A., Strandvik, T. & Wilén, K. B., 2014, In : Journal of Product and Brand Management. 23, 2, p. 114-120 7 p.

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)

Managers’ Mental Maps of Customer Relationships in Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 2014, 8th NoRD, Nordic Workshop on Relationship Dynamics. Harrison, D. (ed.). BI Norwegian Business School, 14 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Negative critical waves in business relationships: An extension of the critical incident perspective

Edvardsson, B., Kowalkowski, C., Strandvik, T. & Voima, P., 2014, In : Journal of Business & Industrial Marketing. 29, 4, p. 284-294 11 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
8 Citations (Scopus)

The Mental Footprint of Marketing in the Boardroom

Strandvik, T., Holmlund, M. & Grönroos, C., 26.03.2014, In : Journal of Service Management. 25, 2, p. 241-252 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
File
24 Citations (Scopus)

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 15.06.2014, AMA SERVSIG 2014 Conference Proceedings: Services Marketing in the New Economic and Social Landscape. Tsiotsou, R. & Hajidimitriou, Y. (eds.). Thessaloniki: University of Macedonia, p. 51-53 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

When details are the embodiment of essence in customer relationships

Strandvik, T. & Heinonen, K., 2014, Nordic Workshop on Relationship Dynamics NoRD. Harrison, D. (ed.). p. 1-16 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2013

A NORDIC PERSPECTIVE ON RELATIONSHIP DYNAMICS

Holmlund, M., Ryan, A., Tähtinen, J., Edvardsson, B., Grønhaug, K., Halinen, A., Harrison, D., Havila, V., Renström, H., Salmi, A. & Strandvik, T., 08.2013, 29th IMP Conference: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES: Special session: The Complexities of Relationship Dynamics. Johnston, W. J., Cavusgil, T. S. & Donthu, N. (eds.). Atlanta, GA, Vol. 29.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review