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Highly Commended Award Winner at the Emerald Literati Network Awards for Excellence 2011.
Gummerus, Johanna (Recipient)
Marketing, Helsinki
Prize
:
Prizes and awards
Description
Outstanding paper award given by Emerald Literati Network for the article Gummerus, Johanna (2010), "E-Services as Resources in Customer Value Creation: A Service Logic Approach", Managing Service Quality.
Awarded date
01.01.2011
Granting Organisations
Emerald Publishing Limited
Fingerprint
Service Industries
100%
Awards
100%
Service
66%
Networks
66%
Paper
33%
Approach
33%
Quality
33%
Customer
33%
Logic
33%
Customer Value
33%
Service Quality
33%