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Highly Commended Award Winner at the Emerald Literati Network Awards for Excellence 2011.
Gummerus, Johanna
(Recipient)
Marketing, Helsinki
Prize
:
Prizes and awards
Description
Outstanding paper award given by Emerald Literati Network for the article Gummerus, Johanna (2010), "E-Services as Resources in Customer Value Creation: A Service Logic Approach", Managing Service Quality.
Awarded date
01.01.2011
Granting Organisations
Emerald Publishing Limited
Fingerprint
E-services
100%
Customer Value
85%
Excellence
77%
Value Creation
74%
Service Quality
65%
Logic
64%
Resources
53%