Hospital Service Quality:a cross-national/cultural study in Finland, the People’s Republic of China, Nigeria, and India

Project: Externally funded project

Project Details

Description

Our aim is to continue the line of research in marketing and eventually add an aspect of logistic to our research agenda, and make our contribution in the discipline of marketing and logistics. Bowers & Kiefe (2002) call for integrated model of health quality research and our aim is to use both the measures of service quality that is assessed by the patients and measures of service quality that are independent of the patient evaluation but nevertheless have a significant influence in total service quality of health care.
StatusFinished
Effective start/end date01.01.200531.12.2012

Research Output

  • 4 Conference contribution

Comparing the perceived quality of private and public health services in Nigeria

Polsa, P., Spens, K., Antai, I. & Soneye, A., 2010, Moving Africa Toward Sustainable Growth and Technological Development International Academy of African Business and Development (IAABD), Lekki, Lagos, May 18 - 23, 2010. Obuah, E. (ed.). Lagos, p. 423-430 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The macro environment of health care services and its impact on evaluation of health care services: A comparison of the Peoples Republic of China, Finland and Nigeria

Wei, F., Polsa, P., Spens, K. & Antai, I., 2007, Proceedings of the macromarketing/ISMD conference 2007.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Do Cultural Values Matter in Health Care Service Quality Assessment? An Emprical study of Hospital Service Quality in the People's Republic of China

Fuxiang, W., Polsa, P. & Shuyuan, P., 2006, Macromarketing the Future of Marketing?. Layton, M., Layton, R. & Wooliscrof, B. (eds.). New Zealand, p. 667-676 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific