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• 2020

  Exploring Customer Experiences with Smart Self-service: A Customer Ecosystem Approach

  Lipkin, M., 2020, Helsinki: Hanken School of Economics. 182 p.

  Research output: Thesis › Doctoral Thesis › Collection of Articles

  Open Access

  • Ecosystem Approach
  • Customer Experience
  • Ecosystem

• Exploring expatriate adjustment through identity perspective

  Peltokorpi, V. & Zhang, L., 31.01.2020, In: International Business Review. 29, 3, 101667.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Expatriate Adjustment
  • Expatriates
  • Work Adjustment
  • Host Country
  • Symbolic Interactionism
  1 Citation (Scopus)

• Exploring the consequences of knowledge hiding: an agency theory perspective

  Khoreva, V. & Wechtler, H., 12.02.2020, In: Journal of Managerial Psychology. 35, 2, p. 71-84 14 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Work Performance
  • Agency Theory
  • Job Performance
  • Employees
  • Employee Well-being
  2 Citations (Scopus)

• Exploring the discursive construction of subgroups in global virtual teams

  Gibbs, J. L., Boyraz, M., Sivunen, A. & Nordbäck, E., 02.12.2020, In: Journal of Applied Communication Research.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Discursive Construction
  • Electronic mail
  • Fluids
  • Longitudinal Analysis
  • Organizational Communication

• Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being

  Rahman, A., Björk, P. & Ravald, A., 28.05.2020, In: Cogent Business & Management. 7, 1, 1767329.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Employee Well-being
  • Employee Engagement
  • Organizational Support
  • Empowerment
  • Well-being
  1 Citation (Scopus)

• Extending the experience construct: an examination of online grocery shopping

  Singh, R. & Söderlund, M., 05.02.2020, In: European Journal of Marketing. 54, 10, p. 2419-2446

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Grocery
  • Shopping
  • Customer Service
  • Shopping Experience
  • Customer Experience
  4 Citations (Scopus)

• Female leadership and bank risk-taking: Evidence from the effects of real estate shocks on bank lending performance and default risk

  Palvia, A., Vähämaa, E. & Vähämaa, S., 14.05.2020, In: Journal of Business Research. 117, p. 897-909 13 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Bank Risk Taking
  • Bank Lending
  • Default Risk
  • Real Estate
  • Real Estate Price
  4 Citations (Scopus)

• Fernando de la Carrera y su descripción gramatical de la lengua mochica

  Eloranta, R., 31.12.2020, In: Revista Internacional de Lingüística Iberoamericana (RILI). XVIII, 2 (36), p. 217-234 17 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Grammatical Aspect
  • Grammatical Description
  • Grammar
  • New Information
  • Missionaries

• Finland. Supreme Court KKO:2019:35

  Bruun, N., 2020, International Labour Law Reports. Aberhard-Hodges, J. (ed.). Leiden: Brill Nijhoff, Vol. 39. p. 47-52 6 p. (International Labour Law Reports; vol. 39).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

• Finlands export – några reflektioner

  Oker-Blom, M., 2020, In: Ekonomiska Samfundets Tidskrift. 2020, 1, p. 34-39

  Research output: Contribution to journal › Article › Scientific

  Open Access

  File

• Förordningen om onlinebaserade förmedlingstjänster – ny reglering av handeln i en digital miljö

  Sund-Norrgård, P. M., 23.12.2020, In: Tidskrift utgiven av Juridiska föreningen i Finland. 2020, 4-5, p. 481-491

  Research output: Contribution to journal › Article › Scientific

• Freedom of the media and trade secrets in Europe

  Mylly, U-M., 2020, (Accepted/In press) Research Handbook on Information Law and Governance. Sandeen, S., Ohly, A. & Rademacher, C. (eds.). Edward Elgar Publishing

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

• Friend or foe? The impact of high‐performance work practices on workplace bullying

  Salin, D. & Notelaers, G., 14.01.2020, In: Human Resource Management Journal. 30, 2, p. 312-326 15 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • High-performance Work Practices
  • Workplace Bullying
  • Work Practices
  • Bullying
  • Role Conflict
  1 Citation (Scopus)

• From gender regimes to violence regime: Re-thinking the position of violence

  Hearn, J., Strid, S., Humbert, A. L., Balkmar, D. & Delaunay, M., 08.09.2020, In: Social Politics. 24 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • regime
  • violence
  • gender
  • gender relations
  • domination

• From risk to resilience in the global supply chain economy after Covid-19, a humanitarian response

  Bruun, A. & Kovacs, G., 21.09.2020, In: Discover Society.

  Research output: Contribution to journal › Article › General public

  Open Access

• Frontline employees’ motivation to align with value propositions

  Liewendahl, H. & Heinonen, K., 13.02.2020, In: Journal of Business & Industrial Marketing. 35, 3, p. 420-436 17 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Frontline Employees
  • Employee Motivation
  • Value Proposition
  • Bottom-up
  • Employees
  1 Citation (Scopus)

• Fulfilling customer needs in the 2020s with marketing and logistics

  Grant, D. B., 02.06.2021, Global Logistics: New Directions in Supply Chain Management. Sweeney, E. & Waters, D. (eds.). Eighth ed. London: Kogan Page

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Fundamental rights as external constraints on copyright law: horizontal effect of the EU Charter after Funke Medien and Spiegel Online

  Jongsma, D., 28.11.2020, In: Journal of Intellectual Property Law and Practice. p. 1003 1011 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Copyright Law
  • fundamental right
  • charter
  • remedies
  • EU

• Gendering Leadership in Times of COVID: The Case of the ‘Strong Man’

  Collinson, D. & Hearn, J., 09.2020, In: Leadership for the Greater Good: Reflections on Today's Challenges from Around the Globe. 3 p.

  Research output: Contribution to journal › Article › Professional

  Open Access

• Gender matters: Workplace bullying, gender and mental health

  Rosander, M., Salin, D., Viita, L. & Blomberg, S., 06.10.2020, In: Frontiers in Psychology. 11, 13 p., 560178.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Bullying
  • Mental Health
  • Sweden
  • Sampling Studies
  • Workplace
  1 Citation (Scopus)

• Governance models for robotic process automation: The case of Nordea Bank

  Kedziora, D. & Penttinen, E., 27.07.2020, In: Journal of Information Technology Teaching Cases.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • automation
  • bank
  • governance
  • software development
  • infrastructure

• Grind or gamble? An experiment on effort and spread seeking in contests

  Andersson, O., Holm, H. J. & Wengström, E., 01.2020, In: Economic Inquiry. 58, 1, p. 169-183

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Gambles
  • Contests
  • Control Management
  • Inertia
  • Experiment

• Grouping and regrouping Middle English documents

  Mäkinen, M., 2020, Records of Real People: Linguistic variation in Middle English local documents. Stenroos, M. & Thengs, K. V. (eds.). Amsterdam: John Benjamins, p. 23-35 13 p. (Advances in Historical Sociolinguistics; vol. 11).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Growing up from In-Betweeners: Alternatives to Hybridity in Social Entrepreneurship Research

  Lehner, O. M. & Weber, C., 19.01.2020, In: Entrepreneurship Research Journal. 10, 3, 20180099.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Hybridity
  • Entrepreneurship Research
  • Social Entrepreneurship
  • Lenses
  • Alternatives

• Guest editorial: a new dawn for qualitative service research

  Witell, L., Holmlund, M. & Gustafsson, A., 14.02.2020, In: Journal of Services Marketing. 34, 1, p. 1-7 7 p.

  Research output: Contribution to journal › Article › Scientific

  Open Access

  File

  • Qualitative Research
  • Qualitative Research Methods
  • Traceability
  • Transparency
  • Design Methodology
  2 Citations (Scopus)

• Guest Editorial: Artificial intelligence and machine learning in service management

  Heinonen, K., Kietzmann, J. & Pitt, L. F., 2020, In: Journal of Service Management. 31, 2, p. 137-143

  Research output: Contribution to journal › Editorial › Scientific

• Guest editorial: Emerging fields in service research

  Gustafsson, A. & Kristensson, P., 08.10.2020, In: Journal of Service Management. 31, 4, p. 609-614

  Research output: Contribution to journal › Article › Scientific

• Handels- och samarbetsavtalet mellan EU och Storbritannien

  Oker-Blom, M., 2020, In: Ekonomiska samfundet.

  Research output: Contribution to journal › Article › General public

  Open Access

• Health promotion in care organizations as material-discursive practices

  Segercrantz, B., Tuori, A. & Niemistö, C., 10.11.2020, In: Qualitative Research in Organizations and Management : An International Journal. 21 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Health Promotion
  • Discursive Practices
  • Carework
  • Illness
  • Organization Studies

• Helsingin kaupungin organisaatiomuutos - muutoksen toteutumisen arviointi: Etnografiahankkeen väliraportti nro 2, 2.6.2020

  Virtaharju, J. & Sorsa, V., 2020, Helsinki: Helsingin kaupunki. 13 p.

  Research output: Book/Report › Commissioned report

  Open Access

• Higher Co-Moment CAPM and Hedge Fund Returns

  Knif, J., Koutmos, D. & Koutmos, G., 12.04.2020, In: Atlantic Economic Journal. 48, p. 99-113

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Hedge Funds
  • Capital Asset Pricing Model
  • Coefficients
  • Quantile Regression
  • Coskewness

• High-involvement work practices and conflict management procedures as moderators of the workplace bullying–wellbeing relationship

  Törnroos, M., Salin, D. & Magnusson Hanson, L., 31.07.2020, In: Work & Stress. 34, 4, p. 386-405

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Bullying
  • Practice Management
  • Conflict (Psychology)
  • Workplace
  • Sleep

• Holding On While Letting Go: Neocolonialism as Organizational Identity Work in a Multinational Corporation

  Storgaard, M., Tienari, J., Piekkari, R. & Michailova, S., 16.01.2020, In: Organization Studies. 41, 11, p. 1469-1489 21 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Neocolonialism
  • Organizational Identity
  • Identity Work
  • Multinational Corporations
  • Ethos
  5 Citations (Scopus)

• How Can Interactivity Be Facilitated in a Massive Open Online Course? Lessons from the “Principles of Service Management” Course

  Virtanen, H. & Norrgrann, A., 2020, In: Nordic Journal of Business. 69, 3, p. 24-46 22 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • interactive media
  • management
  • interaction
  • interaction behavior
  • learning

• How Can Pluralistic Organizations Proceed with Strategic Change? A Processual Account of Rhetorical Contestation, Convergence, and Partial Agreement in a Nordic City Organization

  Sorsa, V. & Vaara, E., 12.03.2020, In: Organization Science. 31, 4, p. 839-864 26 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Nordic
  • Strategic Change
  • Rhetoric
  • Argumentation
  • Strategy Practice
  2 Citations (Scopus)

• How Companies Can Respond to the Coronavirus

  Hudecheck, M., Sirén, C., Grichnik, D. & Wincent, J., 09.03.2020, In: MIT Sloan Management Review.

  Research output: Contribution to journal › Article › Scientific

  • Employees
  • Personnel
  • Industry

• How do firms that are changing the world engage politically?

  Rehbein, K., Leonel, R., den Hond, F. & de Bakker, F. G. A., 01.06.2020, In: Rutgers Business Review. 5, 2, p. 203-225 23 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Shared Values
  • Alignment
  • Social Policy
  • Net Income
  • Social Values

• How Frequently are Articles in Predatory Open Access Journals Cited

  Björk, B-C., Kanto-Karvonen, S. & Harviainen, J. T., 26.03.2020, In: Publications. 8, 2, p. 17 12 p., 17.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Open access
  • Open Access
  • Quality assurance
  • Citations
  • open access
  8 Citations (Scopus)

• How global leaders learn from international experience: Reviewing and advancing global leadership development.

  Fey, N., 2020, Advances in Global Leadership. Osland, J. S., Szkudlarek, B., Mendenhall, M. E. & Reiche, B. S. (eds.). First edition ed. Bingley: Emerald, p. 129-172 44 p. (Advances in Global Leadership; vol. 13).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

  • leadership
  • leader
  • experience
  • learning
  • literature

• How women can improve their venture pitch outcomes

  Malmström, M., Wesemann, H. & Wincent, J., 08.01.2020, In: MIT Sloan Management Review. 61, 3, p. 32-34 61317.

  Research output: Contribution to journal › Article › Scientific

  • Entrepreneurs
  2 Citations (Scopus)

• How you can tell Emmanuel Macron is actually a populist – and why it matters

  Barthold, C. & Fougère, M., 2020, In: The Conversation.

  Research output: Contribution to journal › Article › General public

  Open Access

• HR ambidexterity and absorptive capacities: A paradox-based approach to HRM capabilities and practice adoption in MNC subsidiaries

  Beletskiy, A. & Fey, C., 08.10.2020, In: Human Resource Management. 21 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

  • Professional Corporations
  • Functional Laterality
  • Ambidexterity
  • Subsidiaries
  • Practice (Psychology)

• HRM i akademin: Byråkratiskt nonsens eller vägen till en bättre arbetsplats?

  Einola, K. & Werr, A., 2020, Ledning och (sned-)styrning i högskolan. Alvesson, M. & Sveningsson, S. (eds.). Lund: Studentlitteratur, p. 157-186

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Huipulle uusin eväin: Urheilu ja johtaminen 2020-luvulla

  Itani, S. & Tienari, J., 2020, Helsinki: Otava. 214 p.

  Research output: Book/Report › Book › Professional

• Humanitarian Response Without Humans: How can we help, when we can't get there?

  Lloyd, M., Kachali, H. & Gardner-Stephen, P., 2020, IEEE Global Humanitarian Technology Conference (GHTC) 2020.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Human migration and social innovation: Perspective across several nations

  Larson, P. D., Grant, D. B. & Banomyong, R., 17.09.2020, The 32nd Annual NOFOMA Conference: Book of Abstracts. Stefansson, G. (ed.). Rekyavik: University of Iceland

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  • migration
  • innovation
  • human trafficking
  • migrant
  • smuggling

• Human resource management and bullying: Part of the problem or part of the solution?

  Salin, D., 2020, Bullying and harassment in the workplace: Theory, research and practice. Einarsen, S. V., Hoel, H., Zapf, D. & Cooper, C. L. (eds.). 3rd ed. Boca Raton: CRC press, p. 521-540

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Hur kan arbetsvillkor övervakas vid offentlig upphandling?

  Ahlberg, K. & Bruun, N., 03.2020, In: Juridisk Tidskrift. 2019/20, 3, p. 624-637 14 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

• ICAPM and the Accruals Anomaly

  Guo, H. & Fraga Martins Maio, P., 04.09.2020, In: Quarterly Journal of Finance. 10, 3, 2050014.

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Accrual Anomaly
  • Multifactor Model
  • Accruals
  • Business Cycles
  • Risk Premia
  1 Citation (Scopus)

• I kundens skor: Att skapa värde utifrån mottagarens perspektiv

  Hallberg, K. & Kristensson, P., 2020, Stockholm: Volante. 183 p.

  Research output: Book/Report › Book › General public