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• 2025

  Collaborative implementation framework for building trust in software robots: Case of Posti Group

  Kedziora, D., Modliński, A., Smolander, K., Piotrowicz, W. & Syed, R., 2025, Trust and Artificial Intelligence: Development and Application of Ai Technology: Development and Application of AI Technology. Paliszkiewicz, J. & Gołuchowski, J. (eds.). Abingdon, Oxon: Routledge, p. 284-294 11 p. (Routledge studies in trust research).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
• 2024

  A collaborative approach to manage continuous service innovation

  Schiefer, T., Mahr, D., van Fenema, P. C. & Mennens, K., 08.05.2024, In: Technovation. 134, 15 p., 103029.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• A conceptualization of involuntary customers and its effects on service systems

  Burggraf, S., Heinonen, K., Becker, L. & Gummerus, J., 2024, Macromarketing Conference 2024.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• A configurational approach to understanding relationship characteristics in differing levels of servitization

  Kramer, V., Krafft, M. & Storbacka, K., 02.2024, In: Industrial Marketing Management. 117, p. 42-65 24 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• A Crime by Any Other Name: Gender Differences in Moral Reasoning When Judging the Tax Evasion of Cryptocurrency Traders

  Grym, J., Aspara, J., Nandy, M. & Lodh, S., 01.03.2024, In: Behavioral Sciences. 14, 198, p. 1-16 16 p., 198.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• A Customer Journey Mapping Approach to Online Self Radicalization

  Diaz Ruiz, C., 06.06.2024, 13th SERVSIG 2024: Service for Humanity. Bodeaux, France

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Ad-funded disinformation: Framing and overflows in the programmatic advertising market

  Diaz Ruiz, C., 29.08.2024, IMP Conference Proceedings.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Adversarial Service Networks: A Study of Service Firms’ Response to Manufacturer-led Servitization in Aviation

  Wirths, O., Tóth, Z. & Diaz Ruiz, C., 02.05.2024, In: Industrial Marketing Management. 119, p. 162-177 16 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• A Journey Mapping Approach to Online-Self Radicalization

  Diaz Ruiz, C., 23.05.2024, The Nordic Network of Conspiracy Theory Research, Inaugural Conference, 23-24 May 2024.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Algorithmic Arts, Aesthetic Progress and Patent Law

  Lee, N., 2024, Kritika : Essays on Intellectual Property . Ullrich, H., Drahos, P. & Ghidini, G. (eds.). Cheltenham: Edward Elgar, Vol. 6. p. 85-119

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• An Attractiveness Bias? How Women Entrepreneurs’ Physical Appearance Affects Men Investors.

  Schreiber, R., Hess, M., Grichnik, D., Shepherd, D., Tobler, P. N. & Wincent, J., 03.06.2024, In: Journal of Management.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Antecedents of memorable heritage tourism experiences: an application of stimuli-organism-response theory

  Sthapit, E., Garrod, B., Coudounaris, D., Seyfi, S., Cifci, I. & Vo-Than, T., 17.04.2024, In: International Journal of Tourism Cities. 19 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

• A policy brief for policy-makers: The perspectives and needs of older people have to be taken more into account when digitalising services

  Niemistö, C., Sjögren, H., Hearn, J. & Tikkanen, E., 2024, Helsinki: Hanken School of Economics. 3 p.

  Research output: Book/Report › Commissioned report

  Open Access

• Approaches for Sustainable City Logistics Business Models – A Nordic Perspective

  Heikkinen, H. & Aminoff, A., 04.03.2024, Proceedings of EurOMA Sustainability Forum 2024.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

• Artificial intelligence as a colleague: Towards the workplace coexistence of people and artificial intelligence

  Khoreva, V. & Einola, K., 2024, Research Handbook on Human Resource Management and Disruptive Technologies. Bondarouk, T. & Meijerink, J. (eds.). Cheltenham: Edward Elgar, p. 224-237 14 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Assessment of Sustainable Packaging Supply Chain Management Using the Life Cycle Assessment Method (Case Study: FMCG Company in Indonesia)

  Deborah, N. & Sugihartanto, M. F., 2024, In: Procedia Computer Science. 234, p. 654-662 9 p.

  Research output: Contribution to journal › Conference article › Scientific › peer-review

  Open Access

• Assuring the unknowable: a reflection on the evolving landscape of sustainability assurance for financial auditors

  Harrer, T. & Lehner, O. M., 04.2024, In: Current Opinion in Environmental Sustainability. 67, 101413.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• A Strengths-based Investigation of Customer Integration in Robot supported Healthcare Services

  Burggraf, S., Mele, C., Heinonen, K. & Ranieri, A., 06.06.2024, 13th AMA Servsig Conference . Kedge Business School, Bordeaux

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• A Typology of Disruptive Events in European Transport Networks

  Schiffling, S., Aminoff, A. & Kulkarni, K., 2024, EurOMA 2024 Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• A voyage-level ship performance modelling approach for the simulation of the Finnish-Swedish winter navigation system

  Kulkarni, K., Li, F., Kondratenko, A. A. & Kujala, P., 01.03.2024, In: Ocean Engineering. 295, 116997.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Bank Regulation/Supervision and Bank Auditing

  Ghosh, A., Jarva, H. & Ryan, S., 05.08.2024, In: European Accounting Review. 26 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Bearing the burden: Implications of tax reporting institutions on evasion and incidence

  Kotakorpi, K., Nurminen, T., Miettinen, T. & Metsälampi, S., 19.02.2024, In: Journal of Economic Behavior & Organization. 220, p. 81-134 54 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Behind enemy lines: Humanitarian logicstics in Sieges

  Schiffling, S. & Roussat, C., 2024, 36th NOFOMA Conference Logistics and Supply Chain Management in a Risky and Uncertain World.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Beneath the surface: Root cause analysis of disruptive events in the European transport network

  Schiffling, S., Aminoff, A. & Kulkarni, K., 2024, 36th NOFOMA Conference Logistics and Supply Chain Management in a Risky and Uncertain World.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Book review: Environmental Risk Communication: Principles and Practices for Industry (2nd ed.)

  Frig, M-M., 2024, In: Nordicom Review. 45, 1, p. 162-165

  Research output: Contribution to journal › Book/Film/Article review › Scientific

  Open Access

  File

• Boredom

  Watt, P. & Weibull, F., 2024, (Accepted/In press) Encyclopedia of Organizational Psychology. Bal, M. (ed.). Edward Elgar

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Business Customer Experience (BCX): Conceptualization and Implications for Research

  Kleinaltenkamp, M., Becker, L., Panina, E., Jaakkola, E., Karpen, I. O. & Madruga, R., 2024, 13th AMA SERVSIG Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Cascading supply chain disruption: Impact on water industry during COVID-19

  John, L., Piotrowicz, W. & Ruggiero, A., 27.09.2024, Proceedings of the 21st ISCRAM Conference. 8 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  Open Access

  File

• Climate Change Denial and Corporate Environmental Responsibility

  Afzali, M., Colak, G. & Vähämaa, S., 15.03.2024, In: Journal of Business Ethics.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Comments to the Editor on "The Willingness to Pay for Diversification"

  Pitkäjärvi, A. & Vacca, M., 2024, (Accepted/In press) In: Management Science.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

• Commitment and Conflict in Unanimity Bargaining

  Miettinen, T. & Vanberg, C., 2024, In: American Economic Journal : Microeconomics.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Connecting art, maintenance, and motherhood: How Ukeles's maintenance art shapes understandings of maintenance

  Gulari, N., Dziuba, A. & Huopalainen, A., 05.07.2024, In: Gender, Work and Organization. 26 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Consumer collectives in the circular economy: A systematic review and research agenda

  Luukkonen, R., Närvänen, E. & Becker, L., 19.01.2024, In: Sustainable Production and Consumption. 45, p. 281-293 13 p.

  Research output: Contribution to journal › Review Article › peer-review

  Open Access

  File
  2 Citations (Scopus)

• Consumer Tribes

  Diaz Ruiz, C., 2024, Elgar Encyclopedia of Consumer Behavior. Gollnhofer, J., Hofstetter, R. & Tomczak, T. (eds.). Cheltenham: Edward Elgar, p. 113-115 3 p. (Elgar Encyclopedias in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

• Consumption-led Market Shaping

  Diaz Ruiz, C., 2024, Elgar Encyclopedia of Consumer Behavior. Gollnhofer, J., Hofstetter, R. & Tomczak, T. (eds.). Cheltenham: Edward Elgar, p. 121-123 3 p. (Elgar Encyclopedias in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia / dictionary › Scientific › peer-review

• Corporate Culture and Tax Planning

  Afzali, M. & Thor, T., 16.07.2024, In: Review of Quantitative Finance and Accounting.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Cost behaviour and reporting frequency during the COVID-19 outbreak

  Finne, G., Haga, J. & Sundvik, D., 28.01.2024, In: Accounting and Business Research. 54, 4, p. 491-520 30 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Customer-based Brand Equity Drivers: A Leading Brand of Beer in Estonia

  Coudounaris, D., Björk, P., Mets, T., Asadli, R. & Bujac, A. I., 22.03.2024, In: Administrative Sciences. 14, 4, p. 61 40 p., 61.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Customer Experience Management in B2B Markets: CX Value Propositions and Archetypal CXM Strategies

  Holmlund, M., Jaakkola, E., Kowalkowski, C., Ulaga, W., Tanvir, A. & Wirtz, J., 06.06.2024, 13th AMA SERVSIG Conference. Holmqvist, J. & Ponsignon, F. (eds.). KEDGE Business School

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Customer Experience Management Strategies in B2B Markets

  Holmlund, M., 27.08.2024, 40th anniversary IMP conference. Ulkuniemi, P. & Tähtinen, J. (eds.). Oulun yliopisto, Vol. 40.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Customer journey partitioning: A customer-centric conceptualization beyond stages and touchpoints

  Reitsamer, B. F. & Becker, L., 2024, In: Journal of Business Research. 181, 12 p., 114745.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• Customer Journeys

  Diaz Ruiz, C., 2024, Elgar Encyclopedia of Consumer Behavior. Gollnhofer, J., Hofstetter, R. & Tomczak, T. (eds.). Cheltenham: Edward Elgar, p. 134-136 (Elgar Encyclopedias in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

• Det globala syd vill dra nytta av västerländskt företagsansvar

  Nilsson, E., 01.04.2024, In: Ekonomiska Samfundets Tidskrift. 2024, 1, p. 36-44 9 p.

  Research output: Contribution to journal › Article › Scientific

  Open Access

  File

• Distracted auditors, audit effort, and earnings quality

  Afzali, A., Afzali, M. & Ittonen, K., 05.04.2024, In: Accounting Forum.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• Do blockchain capabilities help overcome supply and operational risks: Insights from firm market returns during COVID-19

  Bai, C., Zhu, Q. & Sarkis, J., 07.2024, In: Omega (United Kingdom). 126, 103049.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Does dividend policy lead the economy?

  Fraga Martins Maio, P., 17.07.2024, In: Journal of Money, Credit and Banking.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Does mining fuel bubbles? An experimental study on cryptocurrency markets

  Lambrecht, M., Sofianos, A. & Xu, Y., 30.05.2024, In: Management Science.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Dynamic improvisation capabilities as a learning mechanism in early internationalizing firms

  Chetty, S., Gabrielsson, P. & Gabrielsson, M., 12.04.2024, In: Journal of World Business. 59, 3, 101531.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• Editorial: Research horizons of smart service technologies – Special section editorial

  Bielstein, N., Henkel, A. P. & Heinonen, K., 2024, In: Journal of Service Theory and Practice. 34, 2, p. 157-162 6 p.

  Research output: Contribution to journal › Editorial › Scientific

  Open Access

  File

• Editorial of Vol. 6 No. 2 of IJEXPORTM

  Coudounaris, D. & Björk, P., 26.04.2024, In: International Journal of Export Marketing. 6, 2, p. 117-119 3 p.

  Research output: Contribution to journal › Editorial › Scientific › peer-review

  Open Access

  File