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• 2025

  Collaborative implementation framework for building trust in software robots: Case of Posti Group

  Kedziora, D., Modliński, A., Smolander, K., Piotrowicz, W. & Syed, R., 2025, Trust and Artificial Intelligence: Development and Application of Ai Technology: Development and Application of AI Technology. Paliszkiewicz, J. & Gołuchowski, J. (eds.). Abingdon, Oxon: Routledge, p. 284-294 11 p. (Routledge studies in trust research).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
• 2024

  A collaborative approach to manage continuous service innovation

  Schiefer, T., Mahr, D., van Fenema, P. C. & Mennens, K., 08.05.2024, In: Technovation. 134, 15 p., 103029.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• A conceptualization of involuntary customers and its effects on service systems

  Burggraf, S., Heinonen, K., Becker, L. & Gummerus, J., 2024, Macromarketing Conference 2024.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• A configurational approach to understanding relationship characteristics in differing levels of servitization

  Kramer, V., Krafft, M. & Storbacka, K., 02.2024, In: Industrial Marketing Management. 117, p. 42-65 24 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• A Crime by Any Other Name: Gender Differences in Moral Reasoning When Judging the Tax Evasion of Cryptocurrency Traders

  Grym, J., Aspara, J., Nandy, M. & Lodh, S., 01.03.2024, In: Behavioral Sciences. 14, 198, p. 1-16 16 p., 198.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• A Customer Journey Mapping Approach to Online Self Radicalization

  Diaz Ruiz, C., 06.06.2024, 13th SERVSIG 2024: Service for Humanity. Bodeaux, France

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Ad-funded disinformation: Framing and overflows in the programmatic advertising market

  Diaz Ruiz, C., 29.08.2024, IMP Conference Proceedings.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Adversarial Service Networks: A Study of Service Firms’ Response to Manufacturer-led Servitization in Aviation

  Wirths, O., Tóth, Z. & Diaz Ruiz, C., 02.05.2024, In: Industrial Marketing Management. 119, p. 162-177 16 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• A Journey Mapping Approach to Online-Self Radicalization

  Diaz Ruiz, C., 23.05.2024, The Nordic Network of Conspiracy Theory Research, Inaugural Conference, 23-24 May 2024.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Algorithmic Arts, Aesthetic Progress and Patent Law

  Lee, N., 2024, Kritika : Essays on Intellectual Property . Ullrich, H., Drahos, P. & Ghidini, G. (eds.). Cheltenham: Edward Elgar, Vol. 6. p. 85-119

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• An Attractiveness Bias? How Women Entrepreneurs’ Physical Appearance Affects Men Investors.

  Schreiber, R., Hess, M., Grichnik, D., Shepherd, D., Tobler, P. N. & Wincent, J., 03.06.2024, In: Journal of Management.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

• Antecedents of memorable heritage tourism experiences: an application of stimuli-organism-response theory

  Sthapit, E., Garrod, B., Coudounaris, D., Seyfi, S., Cifci, I. & Vo-Than, T., 17.04.2024, In: International Journal of Tourism Cities. 19 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

• A policy brief for policy-makers: The perspectives and needs of older people have to be taken more into account when digitalising services

  Niemistö, C., Sjögren, H., Hearn, J. & Tikkanen, E., 2024, Helsinki: Hanken School of Economics. 3 p.

  Research output: Book/Report › Commissioned report

  Open Access

• Approaches for Sustainable City Logistics Business Models – A Nordic Perspective

  Heikkinen, H. & Aminoff, A., 04.03.2024, Proceedings of EurOMA Sustainability Forum 2024.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

• Artificial intelligence as a colleague: Towards the workplace coexistence of people and artificial intelligence

  Khoreva, V. & Einola, K., 2024, Research Handbook on Human Resource Management and Disruptive Technologies. Bondarouk, T. & Meijerink, J. (eds.). Cheltenham: Edward Elgar, p. 224-237 14 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Assessment of Sustainable Packaging Supply Chain Management Using the Life Cycle Assessment Method (Case Study: FMCG Company in Indonesia)

  Deborah, N. & Sugihartanto, M. F., 2024, In: Procedia Computer Science. 234, p. 654-662 9 p.

  Research output: Contribution to journal › Conference article › Scientific › peer-review

  Open Access

• Assuring the unknowable: a reflection on the evolving landscape of sustainability assurance for financial auditors

  Harrer, T. & Lehner, O. M., 04.2024, In: Current Opinion in Environmental Sustainability. 67, 101413.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• A Strengths-based Investigation of Customer Integration in Robot supported Healthcare Services

  Burggraf, S., Mele, C., Heinonen, K. & Ranieri, A., 06.06.2024, 13th AMA Servsig Conference . Kedge Business School, Bordeaux

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• A Typology of Disruptive Events in European Transport Networks

  Schiffling, S., Aminoff, A. & Kulkarni, K., 2024, EurOMA 2024 Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• A voyage-level ship performance modelling approach for the simulation of the Finnish-Swedish winter navigation system

  Kulkarni, K., Li, F., Kondratenko, A. A. & Kujala, P., 01.03.2024, In: Ocean Engineering. 295, 116997.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Bank Regulation/Supervision and Bank Auditing

  Ghosh, A., Jarva, H. & Ryan, S., 05.08.2024, In: European Accounting Review. 26 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Bearing the burden: Implications of tax reporting institutions on evasion and incidence

  Kotakorpi, K., Nurminen, T., Miettinen, T. & Metsälampi, S., 19.02.2024, In: Journal of Economic Behavior & Organization. 220, p. 81-134 54 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Behind enemy lines: Humanitarian logicstics in Sieges

  Schiffling, S. & Roussat, C., 2024, 36th NOFOMA Conference Logistics and Supply Chain Management in a Risky and Uncertain World.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Beneath the surface: Root cause analysis of disruptive events in the European transport network

  Schiffling, S., Aminoff, A. & Kulkarni, K., 2024, 36th NOFOMA Conference Logistics and Supply Chain Management in a Risky and Uncertain World.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Beyond the homestay: Women’s participation in rural tourism development in Mekong Delta, Vietnam

  Quang, T. D., Phan Tran, N. M., Sthapit, E., Thanh Nguyen, N. T., Le, T. M., Doan, T. N. & Thu-Do, T., 10.2024, In: Tourism and Hospitality Research. 24, 4, p. 499-514 16 p.

  Research output: Contribution to journal › Article › Scientific › peer-review
  4 Citations (Scopus)

• Book review: Environmental Risk Communication: Principles and Practices for Industry (2nd ed.)

  Frig, M-M., 2024, In: Nordicom Review. 45, 1, p. 162-165

  Research output: Contribution to journal › Book/Film/Article review › Scientific

  Open Access

  File

• Boredom

  Watt, P. & Weibull, F., 2024, Elgar Encyclopedia of Organizational Psychology. Bal, M. (ed.). Edward Elgar, p. 38-44

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Brand Spillover Effects of Unconventional Innovations

  Falana, W., 2024, Helsinki: Hanken School of Economics. 142 p.

  Research output: Thesis › Doctoral Thesis › Collection of Articles

  Open Access

• Business Customer Experience (BCX): Conceptualization and Implications for Research

  Kleinaltenkamp, M., Becker, L., Panina, E., Jaakkola, E., Karpen, I. O. & Madruga, R., 2024, 13th AMA SERVSIG Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Cascading supply chain disruption: Impact on water industry during COVID-19

  John, L., Piotrowicz, W. & Ruggiero, A., 27.09.2024, Proceedings of the 21st ISCRAM Conference. Penkert, B., Hellingrath, B., Rode, M., Widera, A., Middelhoff, M., Boersma, K. & Kalthöner, M. (eds.). Information Systems for Crisis Response and Management, 8 p. (Proceedings of the international ISCRAM conference; vol. 21 (2024)).

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  Open Access

  File

• Circular Economy: Tensions in Implementing the 10 R-Principles

  Ellram, L., Schiffling, S., Heikkinen, H., Lundin, S., Munyoro, J. & Zhuravleva, A., 09.07.2024, In: Academy of Management Proceedings. 2024, 1

  Research output: Contribution to journal › Conference article › Scientific › peer-review

• Climate Change, Community Action, and Health in the Anglophone Caribbean: A Scoping Review

  Myhre, S. L., Scobie, M., Meriläinen, E., Kelman, I. & Gopinathan, U., 12.01.2024, In: Public Health Reviews. 44, 13 p., 1605843.

  Research output: Contribution to journal › Review Article › peer-review

  Open Access

  File

• Climate change, disasters and humanitarian action

  Kelman, I. & Meriläinen, E., 02.2024, Handbook on Humanitarianism and Inequality. Roth, S., Purkayastha, B. & Denskus, T. (eds.). Edward Elgar, p. 338-351 14 p. (Elgar Handbooks on Inequality).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Climate Change Denial and Corporate Environmental Responsibility

  Afzali, M., Colak, G. & Vähämaa, S., 15.03.2024, In: Journal of Business Ethics.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Comments to the Editor on "The Willingness to Pay for Diversification"

  Pitkäjärvi, A. & Vacca, M., 19.09.2024, In: Management Science.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Commitment and Conflict in Unanimity Bargaining

  Miettinen, T. & Vanberg, C., 2024, In: American Economic Journal : Microeconomics.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Connecting art, maintenance, and motherhood: How Ukeles's maintenance art shapes understandings of maintenance

  Gulari, N., Dziuba, A. & Huopalainen, A., 05.07.2024, In: Gender, Work and Organization. 26 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Consequences of a Two-tiered Regulatory Model: Evidence from Audit Fees and Change in Foreign Private Issuer Status

  Burnett, B. M., Jorgensen, B. & Pollard, T. J., 2024, (Accepted/In press) In: Auditing: A Journal of Practice and Theory.

  Research output: Contribution to journal › Article › Scientific › peer-review

• Consumer collectives in the circular economy: A systematic review and research agenda

  Luukkonen, R., Närvänen, E. & Becker, L., 19.01.2024, In: Sustainable Production and Consumption. 45, p. 281-293 13 p.

  Research output: Contribution to journal › Review Article › peer-review

  Open Access

  File
  3 Citations (Scopus)

• Consumer Tribes

  Diaz Ruiz, C., 2024, Elgar Encyclopedia of Consumer Behavior. Gollnhofer, J., Hofstetter, R. & Tomczak, T. (eds.). Cheltenham: Edward Elgar, p. 113-115 3 p. (Elgar Encyclopedias in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

• Consumption-led Market Shaping

  Diaz Ruiz, C., 2024, Elgar Encyclopedia of Consumer Behavior. Gollnhofer, J., Hofstetter, R. & Tomczak, T. (eds.). Cheltenham: Edward Elgar, p. 121-123 3 p. (Elgar Encyclopedias in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia / dictionary › Professional

• Corporate Culture and Tax Planning

  Afzali, M. & Thor, T., 16.07.2024, In: Review of Quantitative Finance and Accounting.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Cost behaviour and reporting frequency during the COVID-19 outbreak

  Finne, G., Haga, J. & Sundvik, D., 28.01.2024, In: Accounting and Business Research. 54, 4, p. 491-520 30 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Customer-based Brand Equity Drivers: A Leading Brand of Beer in Estonia

  Coudounaris, D., Björk, P., Mets, T., Asadli, R. & Bujac, A. I., 22.03.2024, In: Administrative Sciences. 14, 4, p. 61 40 p., 61.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File

• Customer Experience Management in B2B Markets: CX Value Propositions and Archetypal CXM Strategies

  Holmlund, M., Jaakkola, E., Kowalkowski, C., Ulaga, W., Tanvir, A. & Wirtz, J., 06.06.2024, 13th AMA SERVSIG Conference. Holmqvist, J. & Ponsignon, F. (eds.). KEDGE Business School

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Customer Experience Management Strategies in B2B Markets

  Holmlund, M., 27.08.2024, 40th anniversary IMP conference. Ulkuniemi, P. & Tähtinen, J. (eds.). Oulun yliopisto, Vol. 40.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

• Customer journey partitioning: A customer-centric conceptualization beyond stages and touchpoints

  Reitsamer, B. F. & Becker, L., 2024, In: Journal of Business Research. 181, 12 p., 114745.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)

• Customer Journeys

  Diaz Ruiz, C., 2024, Elgar Encyclopedia of Consumer Behavior: This is the definition of ‘Customer Journeys’ in the book ‘Elgar Encyclopedia of Consumer Behavior’. Modern commercial landscapes are characterized by rapidly evolving markets, and this authoritative Encyclopedia acts as an essential navigational guide to such changeable consumer environments.. Gollnhofer, J., Hofstetter, R. & Tomczak, T. (eds.). Cheltenham: Edward Elgar, p. 134-136 (Elgar Encyclopedias in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

• Det globala syd vill dra nytta av västerländskt företagsansvar

  Nilsson, E., 01.04.2024, In: Ekonomiska Samfundets Tidskrift. 2024, 1, p. 36-44 9 p.

  Research output: Contribution to journal › Article › Scientific

  Open Access

  File

• Distracted auditors, audit effort, and earnings quality

  Afzali, A., Afzali, M. & Ittonen, K., 05.04.2024, In: Accounting Forum.

  Research output: Contribution to journal › Article › Scientific › peer-review

  Open Access

  File
  1 Citation (Scopus)