This paper considers the current state of retail and retail logistics and supply chain management to discuss what the future may hold for it through four important issues: changing consumer expectations, the impact of e-commerce, and the relationship with the natural environment all of which are influenced by the economic environment. These issues apply to retailing globally and have been exacerbated by events such the global COVID-19 pandemic, and examples are provided from various retail markets to illustrate them. Retailers will need to think strategically how to adapt their business models to address these issues by recognising needs of new consumer segments, focussing on niche service and products to avoid direct clashes with larger physical store and Internet retailers, embracing more fully opportunities in e-commerce, and ensuring their activities are sustainable economically, socially and ecologically.
|Peer-reviewed scientific journal||International Journal of Logistics Research and Application : A Leading Journal of Supply Chain Management|
|Publication status||Published - 04.10.2021|
|MoE publication type||A1 Journal article - refereed|
Areas of Strength and Areas of High Potential (AoS and AoHP)
- AoHP: Humanitarian and societal logistics