A critical analysis of service ecosystems research: Rethinking the premises to move forward

Mekhail Mustak, Loïc Plé

Research output: Contribution to journalReview Articlepeer-review

35 Citations (Scopus)

Abstract

Purpose
This study aims to examine the development of service ecosystems literature and its four premises as follows: the characterization of service ecosystems as loosely coupled systems, the existence of shared institutional arrangements among actors, the occurrence of resource-integrating interactions among actors and value co-creation as the stated purpose of service ecosystems.

Design/methodology/approach
With a systematic literature review, the paper identifies and analyzes 98 articles on service ecosystems. An examination and a cross-check of the central elements of the articles reveal gaps and limitations in the analysis of service ecosystems. These results lead to the formulation of four propositions and suggestions for further research.

Findings
The four premises of service ecosystems are constrained by overly optimistic perceptions that prevent theoretical advancements. These premises overlook possible tight coupling; power asymmetries; divergent interpretations of institutions and institutional arrangements; divergent interpretations of actors’ resource-integrating actions, intentions and abilities; and the co-destruction of value. Four propositions are formulated to address these challenges.

Research limitations/implications
The shortcomings reflect the systematic literature review, which only covers a specific area of the extant knowledge base, namely, English-language articles published in peer-reviewed international journals.

Originality/value
This study extensively and critically investigates the premises of service ecosystems for the first time, proposing a more holistic, dynamic and realistic understanding of them. In so doing, it paves the way for renewed conceptualizations of service ecosystems.
Original languageEnglish
Peer-reviewed scientific journalJournal of Services Marketing
Volume34
Issue number3
Pages (from-to)399-413
Number of pages14
ISSN0887-6045
DOIs
Publication statusPublished - 2020
MoE publication typeA2 Review article in a scientific journal

Keywords

  • 512 Business and Management
  • Value co-creation
  • Value co-destruction
  • Loosely coupled systems
  • Institutions
  • Resource integration
  • S-D logic
  • Co-creation
  • Service ecosystem
  • Service dominant logic (SDL)

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management

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