A definition, model, and empirical analysis of business-to-business relationship quality

Research output: Contribution to journalArticleScientificpeer-review

45 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume19
Issue number1
Pages (from-to)32-62
Number of pages31
ISSN1757-5818
DOIs
Publication statusPublished - 2008
MoE publication typeA1 Journal article - refereed

Keywords

  • quality
  • quality improvement
  • customer service management
  • business-to-business marketing
  • BUYER-SELLER RELATIONSHIPS
  • SERVICE QUALITY
  • REASSESSMENT
  • SATISFACTION
  • IMPACT
  • SCALE
  • Customers and Relations

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