A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic

Bård Tronvoll

Research output: Contribution to journalArticleScientificpeer-review

29 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalEuropean Journal of Marketing
Volume46
Issue number1/2
Pages (from-to)284-305
Number of pages22
ISSN0309-0566
DOIs
Publication statusPublished - 2012
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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