A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic

Bård Tronvoll

Research output: Contribution to journal › Article › Scientific › peer-review

58 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	European Journal of Marketing
Volume	46
Issue number	1/2
Pages (from-to)	284-305
Number of pages	22
ISSN	0309-0566
DOIs	https://doi.org/10.1108/03090561211189338
Publication status	Published - 2012
MoE publication type	A1 Journal article - refereed

Keywords

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