A dynamics perspective on customer experiences

Michaela Lipkin; Kristina Heinonen

A dynamics perspective on customer experiences

Michaela Lipkin
, Kristina Heinonen

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

Original language	English
Title of host publication	The 8th Nordic Workshop on Relationship Dynamics (NoRD2014) proceedings
Publication date	2014
Publication status	Published - 2014
MoE publication type	B3 Article in conference proceedings
Event	8th Nordic Workshop on Relationship Dynamics (NoRD) - Oslo, Oslo, Norway Duration: 15.10.2014 → 17.10.2014 Conference number: 8

Keywords

512 Business and Management
KOTA2014

Access to Document

A dynamics perspective on customer experienceSubmitted manuscript, 294 KB

OpenUrl availability

Full text

Cite this

@inproceedings{7aeafb84ecd14ee29064a5788f1f34a4,

title = "A dynamics perspective on customer experiences",

keywords = "512 Business and Management, KOTA2014",

author = "Michaela Lipkin and Kristina Heinonen",

note = "No full paper was found Volume: Proceeding volume: ; 8th Nordic Workshop on Relationship Dynamics (NoRD), NoRD ; Conference date: 15-10-2014 Through 17-10-2014",

year = "2014",

language = "English",

booktitle = "The 8th Nordic Workshop on Relationship Dynamics (NoRD2014) proceedings",

}

TY - GEN

T1 - A dynamics perspective on customer experiences

AU - Lipkin, Michaela

AU - Heinonen, Kristina

N1 - Conference code: 8

PY - 2014

Y1 - 2014

KW - 512 Business and Management

KW - KOTA2014

M3 - Conference contribution

BT - The 8th Nordic Workshop on Relationship Dynamics (NoRD2014) proceedings

T2 - 8th Nordic Workshop on Relationship Dynamics (NoRD)

Y2 - 15 October 2014 through 17 October 2014

ER -