A lean approach to service productivity improvements: Synergy or oxymoron?

Per Carlborg, Daniel Kindström, Christian Kowalkowski

Research output: Contribution to journalArticleScientificpeer-review

37 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalManaging Service Quality
Volume23
Issue number4
Pages (from-to)291-304
ISSN0960-4529
DOIs
Publication statusPublished - 2013
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • KOTA2013
  • Equis Base Room

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