A lean approach to service productivity improvements: Synergy or oxymoron?

Per Carlborg; Daniel Kindström; Christian Kowalkowski

doi:10.1108/MSQ-04-2013-0052

A lean approach to service productivity improvements: Synergy or oxymoron?

Per Carlborg, Daniel Kindström, Christian Kowalkowski

Marketing, Helsinki

Research output: Contribution to journal › Article › Scientific › peer-review

52 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Managing Service Quality
Volume	23
Issue number	4
Pages (from-to)	291-304
ISSN	0960-4529
DOIs	https://doi.org/10.1108/MSQ-04-2013-0052
Publication status	Published - 2013
MoE publication type	A1 Journal article - refereed

Keywords

512 Business and Management
KOTA2013
Equis Base Room

Access to Document

10.1108/MSQ-04-2013-0052

MSQ_LeanAccepted author manuscript, 263 KB

OpenUrl availability

Full text

Cite this

@article{cdf2d33ccf7a4e4594f7507288dd8202,

title = "A lean approach to service productivity improvements: Synergy or oxymoron?",

keywords = "512 Business and Management, KOTA2013, Equis Base Room",

author = "Per Carlborg and Daniel Kindstr{\"o}m and Christian Kowalkowski",

year = "2013",

doi = "10.1108/MSQ-04-2013-0052",

language = "English",

volume = "23",

pages = "291--304",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing",

number = "4",

}

TY - JOUR

T1 - A lean approach to service productivity improvements

T2 - Synergy or oxymoron?

AU - Carlborg, Per

AU - Kindström, Daniel

AU - Kowalkowski, Christian

PY - 2013

Y1 - 2013

KW - 512 Business and Management

KW - KOTA2013

KW - Equis Base Room

U2 - 10.1108/MSQ-04-2013-0052

DO - 10.1108/MSQ-04-2013-0052

M3 - Article

VL - 23

SP - 291

EP - 304

JO - Managing Service Quality

JF - Managing Service Quality

SN - 0960-4529

IS - 4

ER -