Socially sustainable and resilient supply chains are critical for organizations to succeed during both normal and uncertain times. Informed by supply chain disruption events, this study uses the resource-based view to conceptualize a performance framework for firms to strategically measure supply chain social sustainability and resilience capabilities. The performance framework integrates (a) the environmental goods valuation to evaluate social sustainability and (b) digitalization using blockchain technology to enhance supply chain process sustainability and resilience. Using secondary COVID-19 supply chain disruption data, the performance framework illustrates various social sustainability implications, market-based valuation methods, and supporting blockchain capabilities for supply chains. The study identifies potential future research to further evaluate the effectiveness of the proposed performance measurement framework and to advance it theoretically. The study also suggests practitioners utilize the performance measurement framework to manage supply chain social sustainability issues and resilience such that it can contribute to their competitive advantages.
- 512 Business and Management
- social sustainability
- performance measurement
- supply chains
- market-based valuation
Areas of Strength and Areas of High Potential (AoS and AoHP)
- AoHP: Humanitarian and societal logistics