A planned study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

David Grant, Bernd Philipp

Research output: Contribution to journalArticleScientificpeer-review

Original languageEnglish
Peer-reviewed scientific journalSinergie Italian Journal of Management
Volume95
Issue number4
Pages (from-to)45-63
Number of pages45
ISSN0393-5108
DOIs
Publication statusPublished - 2014
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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