A Strategic Framework for Understanding and Managing Customer Experience Feedback

Robert Ciuchita, Maria Holmlund, Annika Ravald, Panagiotis Sarantopoulos, Yves Van Vaerenbergh, Francisco Villarroel-Ordenes, Mohamed Zaki

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationQUIS16 Advancing Service Research and Practice
PublisherCTF - Service Research Center, Karlstad University
Publication date30.06.2019
Publication statusPublished - 30.06.2019
MoE publication typeA4 Article in conference proceedings
EventQUIS16 International Research Symposium on Service Excellence in Management: Advancing Service Research and Practice - Karlstad, Sweden
Duration: 10.06.201913.06.2019
Conference number: 16
https://www.kau.se/search/quis16

Keywords

  • 512 Business and Management

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoS: Competition economics and service strategy - Service and customer-oriented management

Cite this

Ciuchita, R., Holmlund, M., Ravald, A., Sarantopoulos, P., Van Vaerenbergh, Y., Villarroel-Ordenes, F., & Zaki, M. (2019). A Strategic Framework for Understanding and Managing Customer Experience Feedback. In QUIS16 Advancing Service Research and Practice CTF - Service Research Center, Karlstad University.