Actors in service innovation: bringing the performative view on organizational routines to service systems

Tiina Tuominen; Bo Edvardsson; Javier Reynoso

Actors in service innovation: bringing the performative view on organizational routines to service systems

Tiina Tuominen, Bo Edvardsson, Javier Reynoso

Marketing, Vaasa

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

Original language	English
Title of host publication	Proceedings of QUIS14: Accelerate the Impact of Service Research
Editors	Zhao Xiande, Jie Zhang, Han Hyun Jeong
Place of Publication	Shanghai, China
Publication date	06.2015
Pages	707-716
ISBN (Electronic)	978-0-692-46156-3
Publication status	Published - 06.2015
MoE publication type	B3 Article in conference proceedings
Event	2015 International Research Symposium on Service Excellence in Management (QUIS) - China, Shanghai, China Duration: 18.06.2015 → 21.06.2015 Conference number: 14

Keywords

512 Business and Management
service innovation
routines
actor
agency
social structure
service system

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http://www.quis14.com/uploadfile/2015/0708/Quis14%20Proceedings%20book_JULY82015-FINAL.pdf

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Cite this

Tuominen, T., Edvardsson, B., & Reynoso, J. (2015). Actors in service innovation: bringing the performative view on organizational routines to service systems. In Z. Xiande, J. Zhang, & H. Hyun Jeong (Eds.), Proceedings of QUIS14: Accelerate the Impact of Service Research (pp. 707-716). http://www.quis14.com/uploadfile/2015/0708/Quis14%20Proceedings%20book_JULY82015-FINAL.pdf

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title = "Actors in service innovation: bringing the performative view on organizational routines to service systems",

keywords = "512 Business and Management, service innovation, routines, actor, agency, social structure, service system",

author = "Tiina Tuominen and Bo Edvardsson and Javier Reynoso",

note = " Volume: Proceeding volume: ; 2015 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 18-06-2015 Through 21-06-2015",

year = "2015",

month = jun,

language = "English",

pages = "707--716",

editor = "Zhao Xiande and Jie Zhang and {Hyun Jeong}, Han",

booktitle = "Proceedings of QUIS14: Accelerate the Impact of Service Research",

}

Tuominen, T, Edvardsson, B & Reynoso, J 2015, Actors in service innovation: bringing the performative view on organizational routines to service systems. in Z Xiande, J Zhang & H Hyun Jeong (eds), Proceedings of QUIS14: Accelerate the Impact of Service Research. Shanghai, China, pp. 707-716, 2015 International Research Symposium on Service Excellence in Management (QUIS), Shanghai, China, 18.06.2015. <http://www.quis14.com/uploadfile/2015/0708/Quis14%20Proceedings%20book_JULY82015-FINAL.pdf>

Actors in service innovation: bringing the performative view on organizational routines to service systems. / Tuominen, Tiina; Edvardsson, Bo; Reynoso, Javier.
Proceedings of QUIS14: Accelerate the Impact of Service Research. ed. / Zhao Xiande; Jie Zhang; Han Hyun Jeong. Shanghai, China, 2015. p. 707-716.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

TY - GEN

T1 - Actors in service innovation: bringing the performative view on organizational routines to service systems

AU - Tuominen, Tiina

AU - Edvardsson, Bo

AU - Reynoso, Javier

N1 - Conference code: 14

PY - 2015/6

Y1 - 2015/6

KW - 512 Business and Management

KW - service innovation

KW - routines

KW - actor

KW - agency

KW - social structure

KW - service system

M3 - Conference contribution

SP - 707

EP - 716

BT - Proceedings of QUIS14: Accelerate the Impact of Service Research

A2 - Xiande, Zhao

A2 - Zhang, Jie

A2 - Hyun Jeong, Han

CY - Shanghai, China

T2 - 2015 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 18 June 2015 through 21 June 2015

ER -