Actors in service innovation: bringing the performative view on organizational routines to service systems

Tiina Tuominen, Bo Edvardsson, Javier Reynoso

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Original languageEnglish
Title of host publicationProceedings of QUIS14: Accelerate the Impact of Service Research
EditorsZhao Xiande, Jie Zhang, Han Hyun Jeong
Place of PublicationShanghai, China
Publication date06.2015
ISBN (Electronic)978-0-692-46156-3
Publication statusPublished - 06.2015
MoE publication typeB3 Article in conference proceedings
Event2015 International Research Symposium on Service Excellence in Management (QUIS) - China, Shanghai, China
Duration: 18.06.201521.06.2015
Conference number: 14


  • 512 Business and Management
  • service innovation
  • routines
  • actor
  • agency
  • social structure
  • service system

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