Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility
- Davoud Nikbin
- , Sunghyup Sean Hyun
- , Mohammad Iranmanesh
- , Amin Maghsoudi
- , Chul Jeong
Research output: Contribution to journal › Article › Scientific › peer-review
65
Citations
(Scopus)