An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation

Jorge Teixeira, Lia Patrício, Karl-Jacob Mickelsson, Kristina Heinonen, Raymond P. Fisk

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal
Number of pages3
Publication date2017
Pages70-72
Publication statusPublished - 2017
MoE publication typeA4 Article in conference proceedings
Event2017 International Research Symposium on Service Excellence in Management (QUIS) - University of Porto, Porto, Portugal
Duration: 12.06.201715.06.2017
Conference number: 15
https://web.fe.up.pt/~quis15/

Keywords

  • 512 Business and Management

Cite this

Teixeira, J., Patrício, L., Mickelsson, K-J., Heinonen, K., & Fisk, R. P. (2017). An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation. In Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal (pp. 70-72)