An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

David B. Grant; B. Philipp

An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

Supply Chain Management and Social Responsibility, Helsinki

University of Hull

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 17th Toulon-Verona Conference
Publication date	2014
ISBN (Print)	9788890432743
Publication status	Published - 2014
MoE publication type	A4 Article in conference proceedings
Event	Toulon-Verona (ICQSS) Conference on Excellence in Service - Liverpool, United Kingdom Duration: 28.08.2014 → 29.08.2014 Conference number: 17

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title = "An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty",

author = "Grant, {David B.} and B. Philipp",

note = " Volume: Proceeding volume: ; Toulon-Verona (ICQSS) Conference on Excellence in Service, ICQSS ; Conference date: 28-08-2014 Through 29-08-2014",

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language = "English",

isbn = "9788890432743",

booktitle = "Proceedings of the 17th Toulon-Verona Conference",

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M3 - Conference contribution

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BT - Proceedings of the 17th Toulon-Verona Conference

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