An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

David B. Grant, B. Philipp

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the 17th Toulon-Verona Conference
Publication date2014
ISBN (Print)9788890432743
Publication statusPublished - 2014
MoE publication typeA4 Article in conference proceedings
EventToulon-Verona (ICQSS) Conference on Excellence in Service - Liverpool, United Kingdom
Duration: 28.08.201429.08.2014
Conference number: 17

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