An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

David B. Grant; B. Philipp

An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

David B. Grant, B. Philipp

Supply Chain Management and Social Responsibility, Helsinki

University of Hull

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 17th Toulon-Verona Conference
Publication date	2014
ISBN (Print)	9788890432743
Publication status	Published - 2014
MoE publication type	A4 Article in conference proceedings
Event	Toulon-Verona (ICQSS) Conference on Excellence in Service - Liverpool, United Kingdom Duration: 28.08.2014 → 29.08.2014 Conference number: 17

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title = "An international study of the impact of B2C logistics service quality on shopper satisfaction and loyalty",

author = "Grant, {David B.} and B. Philipp",

note = " Volume: Proceeding volume: ; Toulon-Verona (ICQSS) Conference on Excellence in Service, ICQSS ; Conference date: 28-08-2014 Through 29-08-2014",

year = "2014",

language = "English",

isbn = "9788890432743",

booktitle = "Proceedings of the 17th Toulon-Verona Conference",

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M3 - Conference contribution

SN - 9788890432743

BT - Proceedings of the 17th Toulon-Verona Conference

T2 - Toulon-Verona (ICQSS) Conference on Excellence in Service

Y2 - 28 August 2014 through 29 August 2014

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