Atmosphere and service quality impact on healthcare outcome

Ritu Narang; Pia Polsa; Alabi Soneye; Wei Fuxiang

doi:10.1108/IJHCQA-12-2013-0142

Atmosphere and service quality impact on healthcare outcome

Ritu Narang, Pia Polsa, Alabi Soneye, Wei Fuxiang

Marketing, Helsinki

Research output: Contribution to journal › Article › Scientific › peer-review

4 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	International Journal of Health Care Quality Assurance
Volume	28
Issue number	2
Pages (from-to)	129-140
ISSN	0952-6862
DOIs	https://doi.org/10.1108/IJHCQA-12-2013-0142
Publication status	Published - 2015
MoE publication type	A1 Journal article - refereed

Keywords

512 Business and Management
Business, Markets and Societal Dynamics

Sustainable Development Goals

GOAL 03: Good Health and Well-being

Areas of Strength and Areas of High Potential (AoS and AoHP)

AoS: Responsible organising

Access to Document

10.1108/IJHCQA-12-2013-0142

Cite this

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title = "Atmosphere and service quality impact on healthcare outcome",

keywords = "512 Business and Management, Business, Markets and Societal Dynamics",

author = "Ritu Narang and Pia Polsa and Alabi Soneye and Wei Fuxiang",

year = "2015",

doi = "10.1108/IJHCQA-12-2013-0142",

language = "English",

volume = "28",

pages = "129--140",

journal = "International Journal of Health Care Quality Assurance",

issn = "0952-6862",

publisher = "Emerald Group Publishing",

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AU - Narang, Ritu

AU - Polsa, Pia

AU - Soneye, Alabi

AU - Fuxiang, Wei

PY - 2015

Y1 - 2015

KW - 512 Business and Management

KW - Business, Markets and Societal Dynamics

U2 - 10.1108/IJHCQA-12-2013-0142

DO - 10.1108/IJHCQA-12-2013-0142

M3 - Article

VL - 28

SP - 129

EP - 140

JO - International Journal of Health Care Quality Assurance

JF - International Journal of Health Care Quality Assurance

SN - 0952-6862

IS - 2

ER -