Beyond Customer Captivity: Flourishing in Captive Service Settings

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	The 9th Naples Forum on Service : Care for actors, communities and ecosystems
Publication date	09.06.2025
Publication status	Published - 09.06.2025
MoE publication type	A4 Article in conference proceedings
Event	The 9th Naples Forum on Service: Care for actors, communities and ecosystems - The University of Naples Federico II & SIMAS University of Salerno, Sorrento, Italy Duration: 09.06.2025 → 12.06.2025 https://naplesforumonservice.com/the-9th-naples-forum-on-service/

OpenUrl availability

@inproceedings{4a5f6809937f48a7a97b31ef82435e63,

title = "Beyond Customer Captivity: Flourishing in Captive Service Settings",

author = "Stefan Burggraf",

year = "2025",

month = jun,

day = "9",

language = "English",

booktitle = "The 9th Naples Forum on Service",

note = "The 9th Naples Forum on Service : Care for actors, communities and ecosystems ; Conference date: 09-06-2025 Through 12-06-2025",

url = "https://naplesforumonservice.com/the-9th-naples-forum-on-service/",

}