Carsharing: a systematic literature review and research agenda

Brenda Nansubuga, Christian Kowalkowski*

*Corresponding author for this work

Research output: Contribution to journalReview Articlepeer-review

51 Citations (Scopus)


Purpose: Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice. Design/methodology/approach: Systematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020. Findings: The literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing. Practical implications: For managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success. Originality/value: This is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Issue number6
Pages (from-to)55-91
Number of pages37
Publication statusPublished - 23.07.2021
MoE publication typeA2 Review article in a scientific journal


  • 512 Business and Management
  • carsharing
  • nonownership
  • vehicle balancing
  • automotive
  • business model
  • access-based consumption


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