Challenges when developing services supporting the customers: The case of energy services

Arni Halldorsson, Ida Gremyr, Sofia Börjesson, Holger Wallbaum

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Energy services provided by energy suppliers have been identified as important in supporting sustainable development. However, the energy suppliers struggle in developing services that support the end-users energy efficiency, due to e.g. limited customer engagement and competition from actors with expertise in e.g. data analytics. The purpose of this paper is to investigate challenges faced by energy suppliers when developing services aimed at improving the end-users’ energy efficiency. A single case-study identifies challenges for energy service development that relate to capabilities and organisation, respectively.
Original languageEnglish
Title of host publicationEuroma 2018 book of abstracts
Publication date2018
Publication statusPublished - 2018
MoE publication typeA4 Article in conference proceedings
Event2018 International Annual European Operations Management Association (EurOMA) conference - Budapest, Hungary
Duration: 24.06.201826.06.2018


  • 512 Business and Management


Dive into the research topics of 'Challenges when developing services supporting the customers: The case of energy services'. Together they form a unique fingerprint.

Cite this