Characterising the concept of service experience

Research output: Contribution to journalArticleScientificpeer-review

114 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume22
Issue number3
Pages (from-to)367-389
Number of pages23
ISSN1757-5818
DOIs
Publication statusPublished - 2011
MoE publication typeA1 Journal article - refereed

Keywords

  • Service experience
  • Service marketing
  • Service management
  • Service-dominant logic
  • Content analysis
  • CUSTOMER EXPERIENCE
  • DOMINANT LOGIC
  • SATISFACTION
  • CONSUMPTION
  • QUALITY
  • DESIGN
  • CONSEQUENCES
  • EXPECTATIONS
  • RELIABILITY
  • BUSINESS
  • 512 Business and Management
  • KOTA2011

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