Characterizing customer-owned self-service devices (SSDs)

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationQUIS14: Proceedings of the 14th International Research Symposium on Service Excellence in Management
Number of pages751
PublisherChina Europe International Business School
Publication date2015
Pages742
ISBN (Electronic)978-0-692-46156-3
Publication statusPublished - 2015
MoE publication typeA4 Article in conference proceedings
Event2015 International Research Symposium on Service Excellence in Management (QUIS) - China, Shanghai, China
Duration: 18.06.201521.06.2015
Conference number: 14

Keywords

  • 512 Business and Management

Cite this

Gummerus, J., & Lipkin, M. M-L. (2015). Characterizing customer-owned self-service devices (SSDs). In QUIS14: Proceedings of the 14th International Research Symposium on Service Excellence in Management (pp. 742). China Europe International Business School.